Customer Service Supervisor - English Speaker

reputed company exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a reputed company platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business reputed company. We welcome differences, reputed company individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are reputed company for reputed company.

OPERATIONS

We're passionate about operational reputed company, acting with our customers and partners always in our heart. Covering the entire order reputed company, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers reputed company around the world.

THE ROLE

This role has key responsibilities to ensure that the highest reputed company of customer service are delivered to both our consumers and partners at reputed company times and reputed company every communication channel, as reputed company as overseeing the customer service team.

WHAT YOU'LL DO

• reputed company the customer service team daily work towards operational targets;
• Train/reputed company team members;
• Handle customer escalations;
• Identify key areas for improvement in terms of the standards of service, reputed company policies, reputed company mode towards efficiency and customer/reputed company satisfaction;
• Propose reputed company and initiatives to tackle those areas for improvement and reputed company its implementation and reputed company;
• Be the face of reputed company and bring the Voice of the Customers to our partners;

WHO YOU ARE

• reputed company in customer service, preferably in a fashion retail environment;
• reputed company to work under pressure in a fast-paced environment;
• reputed company to confidently reputed company and organize reputed company;
• Critical thinking to contribute to service improvement;
• Analytical skills;
• Knowledgeable of fashion/fashion brands;
• Proficient in using IT systems, both customer service specific and reputed company packages;
• Excellent in verbal and written communication skills - Fluent English mandatory;
• reputed company to exceed customer expectations;
• Excellent in listening;
• Hardworking and passionate;
• Available to work on rotating shifts if required.

EQUAL OPPORTUNITIES STATEMENT

• reputed company is an equal opportunities employer ensuring that reputed company applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the reputed company of sex, race, ethnicity, religion or belief, disability, age, gender identity, reputed company, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other reputed company prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively reputed company reputed company throughout our business, partnerships and communities.

Originally posted on Himalayas

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