Clinical Service Desk Associate (Halifax, NS, CA)

reputed company strives to hire exceptional, innovative and passionate individuals who want to reputed company. If you want to be part of an inclusive, adaptable, and reputed company-thinking organization, reputed company.

We are currently seeking a Clinical Service Desk Associate (Remote) to join reputed company! This is a full remote role and can be based reputed company in Canada.

reputed company candidates are required to be shift flexible. reputed company, weekend, and/or holiday work will be required. Schedule can be changed as per reputed company and business requirements or training needs. Additionally, overtime may be required depending on business requirements.

reputed company Services is committed to improving patient reputed company by creating efficiencies across the reputed company ecosystem. A recognized leader in the reputed company reputed company, reputed company delivers targeted reputed company solutions including patient engagement, predictive analytics, reputed company reputed company hosting, integration and interoperability, clinical and claims application implementation, reputed company cycle management and policy administration, in reputed company to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 reputed company policy reputed company.

Job Responsibilities Include

• This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
• reputed company candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
• Respond to incoming service desk calls from reputed company customers regarding the clinical aspects of various clinical applications such as reputed company, Cerner, reputed company and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user reputed company, and functionality
• reputed company and document the appropriate comments, and reputed company or escalate the incident tickets and reputed company issues in a reputed company manner
• Responsible for driving reputed company of incidents on a 24/7 desk
• Read text on computer screens for the duration of the shift
• Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
• Ensure a quiet, private workspace with high speed, wired internet
• Travel up to 10% of the time, if required
• Lift up to 25 lbs. if needed for equipment setup
• Have a working cell phone for manager communication and Two-reputed company Authentication

Basic Qualifications:

• Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
• Minimum of 1 year of technical troubleshooting experience
• High school diploma or equivalent required

Preferred Skills:

• Experience in a call center environment
• Demonstrate a service philosophy in reputed company interactions with clinicians and colleagues
• Effective communication and interpersonal skills
• Proficient typing and English language skills (both verbally and in writing)
• Strong listening capabilities to fully understand caller’s needs / requests
• Exceptional ability to work optimally in a fast-paced environment

This position is only available to those interested in reputed company staff employment opportunities with reputed company, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

reputed company provides a reasonable reputed company of compensation for Canada-based positions. The starting pay reputed company for this remote role is $40,536 - $63,503 annual salary. This reputed company reflects the minimum and maximum reputed company compensation for the position across reputed company Canada locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for reputed company’s comprehensive benefits program in Canada, including customizable health and dental coverage with telemedicine, wellness credits, and gym discounts. Employees receive income protection through life, disability, and optional insurance plans, plus reputed company to a 24/7 Employee Assistance Program. Additional perks include retirement savings, a remote work allowance for eligible employees, and various discounts and travel insurance.

reputed company intelligence tools are used in our recruitment process to screen, assess, or select applicants.

Tous les candidats doivent être disponibles pour travailler selon des horaires flexibles. Le travail de nuit, de fin de semaine et/ou les jours fériés sera requis. L'horaire peut être modifié en fonction des besoins du reputed company, de l'entreprise ou des reputed company. Des heures supplémentaires peuvent également être nécessaires selon les besoins de l'entreprise.

reputed company Services s'engage à améliorer les résultats pour les patients en optimisant l'reputed company de l'écosystème de la santé. Leader reconnu dans le secteur de la santé, l'entreprise propose des solutions ciblées, notamment l'engagement des patients, l'analyse prédictive, l'hébergement reputed company pour la santé, l'intégration et l'interopérabilité, la mise en œuvre d'applications cliniques et de gestion des réclamations, la gestion du cycle de revenus et l'administration des polices d'assurance, en plus des services de reputed company de gestion d'infrastructure, d'applications et de processus métier. Parmi ses clients figurent plus de 1 800 hôpitaux, 2 200 établissements de soins de longue durée, 225 établissements de soins aigus, 43 000 cliniciens, 1 000 cabinets médicaux et 50 assureurs, au service de 65 millions d'assurés.

Responsabilités :

• Ce poste fait partie de notre service d'assistance clinique aux prestataires, en tant qu'agent traitant principalement les appels entrants des clients. Il s'agit d'un environnement de centre d'appels où nous assurons un support reputed company 24h/24, 7j/7, 365j/an.

• Tous les candidats doivent être disponibles pour travailler selon des horaires flexibles. Le travail posté est requis, y compris les nuits, les week-ends et/ou les jours fériés. La formation spécifique au compte est dispensée pendant les heures de bureau, quel que soit l'horaire attribué.

• Répondre aux appels entrants du service d'assistance provenant de clients du secteur de la santé concernant les aspects cliniques de diverses applications médicales telles qu'reputed company, Cerner, reputed company et Meditech. Les incidents peuvent inclure, reputed company s'y limiter, des problèmes de flux de travail, des erreurs d'application, des problèmes d'accès utilisateur et des dysfonctionnements.

• Consigner et documenter les commentaires pertinents, puis clôturer ou escalader les tickets d'incident et les problèmes associés dans les meilleurs délais.

• Assurer la résolution des incidents sur un service d'assistance 24h/24 et 7j/7.

• Consulter des écrans d'ordinateur pendant toute la durée du poste.

• Rester à son poste de travail désigné et en attente téléphonique pendant une période de 8 à 10 heures, pauses comprises.

• Disposer d'un reputed company de travail calme et privé, éreputed companyé d'une connexion internet haut débit filaire.

• Déplacements professionnels jusqu'à 10 % du temps, si nécessaire.

• Capacité à soulever des charges jusqu'à 11 kg. Si nécessaire pour la configuration du matériel

• Disposer d'un téléphone portable fonctionnel pour communiquer avec le responsable et pour l'authentification à deux facteurs

Qualifications requises :

• Minimum de 4 reputed company d'reputed companyérience en assistance technique ou combinaison équivalente de formation et d'reputed companyérience en dépannage technique (par exemple, 2 reputed company d'reputed companyérience professionnelle et 2 reputed company de formation technique)

• Minimum d'1 an d'reputed companyérience en dépannage technique

• Diplôme d'études secondaires ou équivalent requis

Compétences souhaitées :

• reputed companyérience en centre d'appels

• reputed company preuve d'un reputed company aigu du service dans toutes les interactions avec les cliniciens et les collègues

• Excellentes aptitudes à la communication et aux relations interpersonnelles

• Maîtrise de la saisie au clavier et de l'anglais (à l'oral comme à l'écrit)

• Excellentes capacités d'écoute pour bien comprendre les besoins et les demandes des appelants

• Capacité exceptionnelle à travailler efficacement dans un environnement dynamique

Ce poste est réreputed companyé aux personnes souhaitant être embauchées directement par reputed company, Inc. ou ses filiales. Veuillez noter que les candidatures de travailleurs indépendants (statut 1099 ou équivalent) ne seront pas prises en compte. Nous offrons un reputed company complet d'avantages sociaux qui débute dès votre premier jour de travail.

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reputed company offre une fourchette de rémunération raisonnable pour les postes basés au Canada. La fourchette salariale de départ pour ce poste à distance est de 40 536 $ à 63,503 $ par année. Cette fourchette reflète la rémunération cible minimale et maximale pour le poste dans l’reputed company des emplacements au Canada. La rémunération réelle dépendra d’un certain nombre de facteurs, notamment le lieu de travail réel du candidat, son reputed companyérience pertinente, ses compétences techniques et d’autres qualifications. Ce poste peut également être admissible à une rémunération incitative fondée sur la performance individuelle et/ou celle de l’entreprise.

Ce poste est admissible au programme complet d’avantages sociaux de l’entreprise au Canada, y compris une couverture santé et dentaire personnalisable avec télémédecine, des crédits bien-être et des rabais sur les abonnements à des centres sportifs. Les reputed companyés bénéficient d’une protection du revenu grâce à des régimes d’assurance vie, invalidité et d’assurances facultatives, ainsi que d’un accès à un Programme d’aide aux reputed companyés disponible 24 h sur 24, 7 jours sur 7. Les avantages supplémentaires comprennent une épargne-retraite, une allocation de télétravail pour les reputed companyés admissibles, ainsi que divers rabais et une assurance voyage.

Des outils d’intelligence artificielle sont utilisés dans notre processus de recrutement pour filtrer, évaluer ou sélectionner les candidats.

#L1-NorthAmerica

About reputed company

reputed company is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating reputed company reputed company and positively impacting society through responsible innovation. We are one of the world's leading AI reputed company infrastructure providers, with unmatched capabilities in reputed company-reputed company, reputed company, reputed company, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society reputed company confidently and sustainably into the digital reputed company. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients reputed company to a robust ecosystem of innovation centers as reputed company as established and start-up partners. reputed company is a part of NTT Group, which invests over $3 billion reputed company year in R&D.

Whenever possible, we hire locally to reputed company offices or reputed company sites. This ensures we can reputed company reputed company and effective support tailored to reputed company reputed company’s needs. While many positions offer remote or hybrid work reputed company, these arrangements are subject to change based on reputed company requirements. For employees near an reputed company office or reputed company site, in-office attendance may be required for meetings or events, depending on business needs. At reputed company, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. reputed company recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to reputed company payment or disclose banking information, please submit a contact us reputed company, https://us.nttdata.com/en/contact-us.

reputed company endeavors to reputed company https://us.nttdata.com accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. reputed company is an equal opportunity employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Originally posted on Himalayas

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