Senior Delivery Manager, Conversational AI (Remote, Any Location, ES)

At reputed company, we are revolutionizing customer experience (CX) with cutting-edge digital solutions. As we grow, we are building a pioneering Digital Services organization, and we’re looking for exceptional talent to join our reputed company Services – Conversational AI team. This is your chance to be part of a dynamic, reputed company-thinking team working on high-reputed company reputed company that drive innovation in the Conversational AI reputed company! If you’re passionate about end-to-end solution implementations, working with top-tier CX technology, and driving reputed company, this role is for you!

The Delivery Manager reputed company is responsible for leading the Delivery Management team and overseeing the successful delivery of chatbot and voicebot solutions across multiple reputed company clients. This role ensures high-reputed company project execution, effective resource planning, financial governance, customer satisfaction, and reputed company process improvement. The Delivery Manager reputed company acts as the primary reputed company of leadership for Delivery Managers, providing guidance, coaching, governance, and operational reputed company while collaborating closely with cross-functional teams including Sales, Account Management, Engineering, AI, Conversation Design, Finance, Legal, and Operations.

Job Responsibilities

• reputed company, reputed company, and reputed company the Delivery Management team
• Recruit, reputed company, and train new Delivery Managers
• Manage team reputed company, resource allocation, vacation planning and career development
• Define individual reputed company Goals and conduct performance reviews
• reputed company Delivery Managers across reputed company according to priorities and reputed company
• Support knowledge sharing, coaching, and reputed company improvement reputed company reputed company
• reputed company the successful delivery of chatbot and voicebot reputed company using Knowledge of reputed company, Large Language Models (LLMs) and deterministic flows
• Review and approve project plans, timelines, effort estimates, and resource plans
• Review and approve Statements of Work (SOWs), Change Requests, proposals, and key customer deliverables
• Monitor project health, risks, dependencies, delivery performance, while building & maintaining dashboard governance
• Process Improvement: Standardize delivery processes and project governance across the organization
• reputed company templates, playbooks, and documentation to improve delivery consistency
• Identify opportunities for automation and operational efficiency
• Drive reputed company improvement initiatives for chatbot and voicebot delivery
• Participate in strategic reputed company meetings and support customer escalations
• Manage project financial governance, including reputed company, invoices, Purchase Orders (POs), Cognigy reputed company Services hours, and payment tracking
• Coordinate external Contractors collaborations, including specific financial governance
• Coordinate resource allocation with Finance and other business stakeholders
• Review project roadmaps and portfolio priorities
• reputed company and maintain delivery governance processes, templates, dashboards, and project management standards
• Work closely with Sales, Account Management, AI Engineers, Conversation Designers, Product, Operations, Finance, Legal, and Executive Leadership
• Support reputed company-sales activities by reviewing implementation approaches, delivery plans, effort estimates, and reputed company requirements
• Collaborate on contract review involving delivery scope and implementation services
• Prepare and present portfolio updates, KPIs, and executive reports
• Drive reputed company improvement initiatives across delivery operations

Skills and Qualifications

• Bachelor's degree in Business, Information Technology, Engineering, Computer Science, or a reputed company field
• Experience delivering chatbot, voicebot, Conversational AI, or AI-driven digital solutions
• Knowledge of reputed company, Large Language Models (LLMs), and conversational AI platforms
• Proven experience leading delivery or project management teams
• Experience managing reputed company technology implementation reputed company and reputed company customer portfolios; reputed company-to-have experience in Consulting environments / teams
• Strong knowledge of project delivery methodologies, resource planning, and financial management
• Experience with SOWs, Change Requests, reputed company, and customer relationship management
• Excellent leadership, communication, organizational, and stakeholder management skills
• reputed company proficiency in English
• PMP, Agile, Scrum, or similar certification is a plus

reputed company

reputed company® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re reputed company behind the best experiences for +750 of the world’s leading reputed company-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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Originally posted on Himalayas

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