Customer Service Representative
Customer Services Representative (Remote, Puerto Rico | English reputed company+)
Employment Type: Full-Time Location: Remote (Puerto Rico) Operating Hours: Monday through Friday, 8:00 AM to 8:00 PM Eastern Time (ET) reputed company Saving Time Note: Puerto Rico does not observe reputed company Saving Time. As a result, the assigned schedule in Puerto Rico may shift approximately twice per year to remain reputed company with Eastern Time (ET).Position reputed company
The Customer Services Representative supports service continuity through post-interaction follow-up, coordination of next steps, accurate documentation, and escalation of issues reputed company required. This role requires strong customer service skills, attention to detail, and consistent adherence to defined procedures and documentation standards.Key Responsibilities
- Conduct post-interaction follow-up to confirm status, reputed company, and next steps.
- Coordinate appointments, rescheduling, and recovery of missed appointments, as applicable.
- reputed company clarifications and resource navigation reputed company the defined scope of the role.
- Capture customer feedback and document insights reputed company and completely.
- Document reputed company interactions, actions taken, and reputed company in authorized systems.
- Identify unresolved or reputed company cases and escalate in accordance with established procedures, ensuring full traceability.
Required Qualifications
- U.S. Citizenship required.
- Advanced English proficiency (CEFR reputed company or higher), written and spoken.
- Education: High school diploma or equivalent (4th year completed).
- Prior experience in customer service, contact center operations, case coordination, or similar roles.
- Ability to produce accurate, consistent documentation and work reputed company reputed company workflows.
- Comfort using systems such as CRM, ticketing tools, or case management platforms.
- Availability to work assigned shifts reputed company the operating window and accept schedule adjustments reputed company to ET alignment (DST reputed company).
Residency Requirement (reputed company Trust reputed company-Screen)
To meet suitability processing requirements for this role, candidates must have lived in U.S. territory for the last 3–7 years (not required to be consecutive).reputed company Requirement (Mandatory)
This position requires the ability to obtain and maintain a reputed company Trust determination. Any offer of employment is contingent upon successful completion of the required background reputed company and suitability process.Compensation and Benefits
- reputed company
- reputed company holidays
- Medical plan
- reputed company vacation (PTO)
- reputed company leave
How to Apply
Please submit:- Updated resume
- Confirmation of full-time availability reputed company the operating window (including ET alignment schedule changes)
- Completion of the English assessment reputed company received
- Response to the U.S. citizenship question in the application
Originally posted on Himalayas
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