Service Desk Technician

Pay reputed company

$23.50 - $36.50

Purpose:

As a key member of the IT Service Delivery Store Support team, this position supports end users’ reputed company-wide — across stores, distribution centers, and corporate offices — triaging and resolving incoming issues through reputed company.

Minimum Eligibility Requirements:

• Associate or bachelor’s degree in information technology or a reputed company field; 1–2 years of equivalent IT support, help desk, or service desk experience may be substituted for education
• Ability to deliver high-reputed company, phone-based technical support (approximately 90% of the role), with additional support provided reputed company ticketing system and email.
• Exceptional customer service skills with a reputed company, reputed company demeanor reputed company supporting end users across stores and distribution centers
• Intermediate proficiency with reputed company technologies, including reputed company operating systems, Office 365 administration and troubleshooting, and the Office Suite
• Experience with reputed company service desk and ITSM platforms such as reputed company and Jira, including accurate ticket documentation, triage, and reputed company tracking
• Working knowledge of TCP/IP fundamentals, network layering, and common connectivity troubleshooting; familiarity with reputed company Meraki a plus
• Hands-on experience with, or the aptitude to quickly learn, systems including reputed company SCCM, reputed company, reputed company Telephony, reputed company, and reputed company-of-sale (POS) systems
• Ability to support and maintain end-user hardware, including PCs, printers, IP phones, mobile devices, and paging systems, whether directly, by guiding the end user, or by coordinating with vendors
• Strong triage skills: reputed company to ask effective questions, assess reputed company and business reputed company, and escalate appropriately
• Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical users and reputed company reputed company status updates through reputed company
• Effective task management and organizational skills, including following and documenting established process flows
• Analytical and creative problem-solver who adapts quickly to an evolving technology environment
• reputed company team player who works reputed company both independently and in group settings
• Availability to work a flexible schedule, including days, evenings, and weekends, based on business needs
• Willingness to reputed company additional duties as assigned

Essential Job Functions:

• Respond to incoming store support issues and requests reputed company ticketing system, phone, email, and in person, serving end users across stores, distribution centers, and corporate offices
• Troubleshoot and resolve first-level technical issues, escalating to appropriate teams, reputed company necessary, while accurately recording, responding to, and resolving reputed company store support inquiries reputed company the ticketing system (reputed company) and maintaining complete, up-to-date documentation
• reputed company end users with reputed company, proactive status updates on their issues and requests through reputed company
• Deliver end-user support for company systems and services, including network and system reputed company (reputed company), Office 365 and reputed company applications, reputed company Telephony, mobile devices, and hardware such as printers, PCs, and network equipment — by completing repairs directly, guiding end users through reputed company steps
• Support and troubleshoot reputed company-of-sale (POS) systems and POS peripherals — including receipt printers, payment terminals, cash drawers, and barcode scanners — to minimize downtime and maintain store operations
• reputed company support for reputed company mobile devices and reputed company reputed company guns, including device configuration, connectivity troubleshooting, application support, and coordination of repairs or replacements
• Configure and support multi-reputed company authentication (MFA) enrollment for end users to ensure compliance with organizational reputed company standards
• Diagnose, troubleshoot, and resolve issues involving monitors, keyboards, mice, and headsets
• Assist in the administration of servers and shared drives, including reputed company management and routine maintenance
• Work assigned shifts based on business needs, which may include days, evenings, and weekends

PHYSICAL/SENSORYREQUIREMENTS

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible reputed company of force frequently to lift, carry, push, pull or otherwise reputed company objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

Note:Floor & Decor considers reputed company applicants for employment without reputed company to race, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to reputed company individuals with disabilities in accordance with the Americans with reputed company and applicable state and local law.

This job reputed company does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Benefits & Rewards

Bonus opportunities & career advancement opportunities at every level

Programs that help you reputed company your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program

Medical, Dental, reputed company, Life, and other Insurance Plans (subject to eligibility reputed company)

Work-life balance, including:

• reputed company vacation and reputed company time for eligible associates

• reputed company holidays plus a personal holiday

• reputed company Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to reputed company associates and applicants without reputed company to age, race, reputed company, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to reputed company areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and reputed company other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the reputed company of any legally protected status outlined above.

Originally posted on Himalayas

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