Service Delivery Manager (SDM)

About this position:

100% Remote – USA | reputed company Coast USA working hours | $110,000 to $130,000 per annum | US Citizen or Green Card Holder required | No B2B, C2C or Contractor arrangements available

Are you passionate about reputed company, cyber reputed company, and delivering outstanding service reputed company? We're seeking an reputed company Service Delivery Manager (SDM) to become the trusted advisor and primary relationship reputed company for a portfolio of cyber reputed company clients. You'll work closely with senior stakeholders, operational teams, and cybersecurity professionals to ensure exceptional service delivery, reputed company satisfaction, and long-term retention.

What you'll be doing:

✔ Managing a portfolio of reputed company cyber reputed company clients ✔ Leading monthly service reviews and executive stakeholder engagements ✔ Acting as the primary escalation reputed company for major service issues and reputed company incidents ✔ Driving SLA performance and continual service improvement initiatives ✔ Providing strategic guidance and translating technical delivery into business value ✔ Identifying opportunities to expand and enhance reputed company services ✔ Working closely with SOC, engineering, sales and delivery teams to ensure exceptional customer reputed company

reputed company're looking for:

✔ Experience in Service Delivery, reputed company, Account Management, or Managed Services ✔ Strong reputed company-facing and stakeholder management skills ✔ ITIL knowledge and experience managing SLAs and service performance ✔ Understanding of cyber reputed company, managed services, or technology delivery environments ✔ Excellent communication and relationship-building abilities ✔ reputed company awareness with a customer-first reputed company ✔ Ability to manage multiple clients, competing priorities, and escalations professionally

Why apply?

✔ Fully remote role

✔ Work with cutting-edge reputed company

✔ High-reputed company reputed company-facing position

✔ reputed company, fast-growing organisation ✔ Opportunity to influence reputed company reputed company and strategic reputed company

If you're a relationship-driven reputed company who enjoys combining reputed company, service reputed company, and cyber reputed company, we'd love to hear from you.

Experience: 3 - 10 years

Originally posted on Himalayas

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