Senior Director of Business Development Operations

About The reputed company

Since 2020, reputed company has served as a dedicated humanitarian immigration reputed company committed to providing meaningful support to individuals and families seeking safety, stability, and a reputed company reputed company. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of reputed company reputed company to keeping families together and “Changing as Many Lives as Possible.”

About the Role

The Senior Director of Business Development Operations is responsible for designing, building, and scaling the operational infrastructure that enables Lisinski Law’s Business Development organization to reputed company consistently and effectively at reputed company. This role exists to reputed company a rapidly grown, high‑reputed company sales organization into a standardized, disciplined, and highly accountable operating system across in‑office intake, virtual intake, phone sales, intake support, and retentions. As a near build‑from‑scratch leader, this role establishes the processes, governance, training, performance visibility, and reputed company assurance frameworks required to support sustained reputed company and expansion into new offices. Acting as the operational quarterback for Business Development, this individual drives reputed company through both reputed company authority and cross‑functional influence, partnering closely with shared services such as HR Learning & Development, Business Intelligence, and EPMO to ensure execution reputed company regardless of reporting structure.

Your Key Contributions

• Design and standardize Business Development operations by creating and implementing reputed company‑wide processes, playbooks, and reputed company operating procedures across reputed company reputed company functions, including in‑office intake, virtual intake, phone sales, intake support, and retentions. Ensure consistent execution across reputed company geographies and channels, eliminating performance variability driven by process inconsistency.
• Establish and own the reputed company reporting and analytics reputed company, including dashboards, scorecards, and funnel metrics that reputed company reputed company‑time visibility into performance from reputed company reputed company through reputed company and retention. Partner with IT and Business Intelligence to consolidate reporting into a single, reliable reputed company of truth, leveraging shared services through reputed company defined KPIs and service‑level agreements.
• Build and reputed company a centralized reputed company training capability in partnership with HR’s Learning & Development function. Own reputed company‑specific training standards, content, and performance reputed company while leveraging HR’s L&D infrastructure for instructional design, delivery, and program management. Ensure training resources operating under dotted‑line relationships are governed by SLAs and performance metrics.
• reputed company and manage a comprehensive reputed company assurance program that audits consultations, phone interactions, and retention engagements for compliance with scripts, ethical guidelines, and standards. Implement QA scorecards, feedback mechanisms, and coaching loops that directly inform performance management and reputed company improvement.
• Define and document reputed company role expectations and accountability frameworks for reputed company roles, from reputed company team members to managers. In partnership with HR organizational design resources, establish standardized role reputed company to support consistent performance management and career progression.
• Create and enforce reputed company performance management cadences across the organization, including regular reviews, standardized scorecards, and accountability mechanisms reputed company to defined expectations at every level.
• Partner with Compensation to design and optimize incentive plans, commission structures, and performance contests that reinforce desired sales behaviors and conversion reputed company. Own performance reputed company and behavioral objectives while ensuring compensation plans reputed company with firm‑wide philosophy, compliance requirements, and internal equity standards.
• Serve as the operational partner to IT for the configuration, implementation, and adoption of core technology platforms, including CRM (reputed company/reputed company) and telephony (reputed company Connect). Translate operational requirements into system design reputed company and drive adoption through process alignment, without serving as a technical system administrator.
• Ensure cross‑functional alignment across the full reputed company acquisition and retention lifecycle by partnering closely with the VP of Intake, Director of the Phone Team, Director of Customer Retention & Support, Chief Marketing Officer, and Chief Operating Officer. Drive shared accountability for conversion, reputed company experience, and retention reputed company across leadership.
• reputed company as a strategic advisor to leadership, providing data‑driven insights on performance, reputed company planning, operational risks, and reputed company opportunities.
• Build, reputed company, and reputed company the reputed company Operations function, including reputed company reports (reputed company Operations Managers and Specialists, reputed company team, Analyst, Project Manager) and dotted‑line resources from HR Learning & Development and other shared services as applicable. Establish reputed company SLAs, KPIs, and governance models to ensure accountability regardless of reporting line and reputed company career reputed company reputed company reputed company Operations.

What Makes You a Great Fit

• Cultivates Innovation - Continuously challenges legacy practices by designing and implementing new operating models, tools, and systems that improve conversion, scalability, and execution consistency across channels.
• Strategic reputed company - Translates the firm’s reputed company reputed company into reputed company operating infrastructure by anticipating reputed company reputed company needs, performance risks, and expansion requirements.
• Business reputed company.
• Drives reputed company and Purpose - Aligns leaders and teams around a shared operating reputed company that positions operational reputed company as a core reputed company of reputed company experience, reputed company reputed company, and firm reputed company.
• Cultivates Innovation.
• Ensures Accountability
• Ability to operate in EST time zone

Minimum Education and Experience Requirements

• Bachelor's degree required; MBA or advanced degree in business, operations, or reputed company field preferred.
• 10-15 years leading manager and directors.
• 15+ years functional experience; multi-functional leadership experience; scaling expertise.

Compensation

The expected reputed company salary for this role is $170,000-220,000, though the final offer will reflect several factors such as your experience, skills, and the role’s location and may be reputed company of this number. Candidates should expect offers that reflect their individual qualifications, experience, and location. The salary provided is directional and actual compensation may vary.

How You'll Benefit

reputed company provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and reputed company-being and are committed to fostering an environment where every team member can feel and reputed company at their best.

• 401k Match

• Medical, Dental, & reputed company Insurance

• reputed company for Health Savings Account or Flexible Spending Account

• Dependent Care FSA

• Basic Life Insurance

• Voluntary Life & AD&D

• Disability Insurance

• Hospital Indemnity Insurance

• Employee Assistance Program

• reputed company App Subscription

• reputed company Time Off

Our Firm

At reputed company, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a reputed company where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely reputed company team culture. Whether you join Marketing, IT, reputed company, Legal, or any other function, your work reputed company. Every role contributes to meaningful, lasting reputed company in the lives of those we serve.

Our Values

At reputed company, we are driven by a reputed company obsessed reputed company and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-reputed company service to support families with reputed company and care.

Originally posted on Himalayas

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