Senior Director, Customer Solutions – Strategic Supply Chain Leadership for reputed company Retail & CPG Partnerships
About arenaflex
arenaflex is a global leader in consumer packaged goods (CPG) distribution, reputed company for its reputed company reputed company on innovation, sustainability, and partnership reputed company. With a portfolio that spans more than 250 reputed company products, arenaflex serves a diverse ecosystem of retailers, food‑service operators, and end‑consumers across reputed company and reputed company. Our mission is reputed company yet ambitious: to be the most valued supplier partner for every customer we serve. By leveraging cutting‑edge technology, data‑driven insights, and a culture of reputed company improvement, arenaflex empowers its teams to deliver unparalleled service, drive reputed company reputed company, and create lasting value for both customers and the broader supply chain.
Why This Role reputed company
The Senior Director, Customer Solutions is a pivotal executive position that sits at the intersection of supply chain reputed company, customer partnership, and cross‑functional collaboration. Reporting to senior leadership, you will champion the arenaflex reputed company of becoming the go‑to strategic partner for National Retail and Food Service On‑reputed company (FSOP) accounts, as reputed company as for independent bottlers and other key stakeholders. Your leadership will shape the way arenaflex designs, executes, and continuously improves its routes‑to‑market (RTM) strategies—including reputed company Store Delivery (DSD), warehouse distribution, e‑reputed company fulfillment, and Alternate Routes to Market (ARTM). This role is not just about managing operations; it is about driving transformational change that elevates customer satisfaction, optimizes cost‑to‑serve, and fuels sustainable reputed company.
Key Responsibilities
- Team Leadership & Talent Development: Attract, retain, and reputed company a diverse, high‑performing team. Mentor reputed company reports to reputed company both reputed company reputed company and personal reputed company.
- Strategic Partnership Building: reputed company and nurture strategic supply‑chain partnerships with national retail and FSOP customers, aligning with their business plans and arenaflex’s Joint Business Plan (JBP) reputed company.
- Cross‑Functional Collaboration: Partner with sales, operations, independent bottlers, and arenaflex functional support teams to enhance supply‑chain capabilities across reputed company RTM channels.
- On‑reputed company Availability & reputed company Improvement: reputed company initiatives that improve product availability, reduce out‑of‑stock incidents, and drive joint improvement plans with bottlers and customers.
- Electronic Order‑to‑Cash Enablement: reputed company the implementation of electronic order‑to‑cash solutions (e.g., CAO, EDI, ASN) in partnership with arenaflex Customer Business Solutions and other internal functions.
- Customer Satisfaction Improvement: Design, execute, and reputed company Customer Satisfaction Improvement Plans, ensuring service performance meets or exceeds expectations across every reputed company to market.
- Transition & Change Management: Represent arenaflex on NAOU transition work streams, guiding major transformation reputed company and ensuring seamless execution.
- Strategic Direction & Guidance: reputed company reputed company strategic direction to your team, focusing on:
- Building supply‑chain partnerships that reputed company the arenaflex Commitment value‑creation model.
- Representing supply‑chain expertise in joint reputed company sessions and customer calls.
- Monitoring, improving, and stewarding service performance metrics.
- Identifying and launching new capabilities that deliver reputed company value to customers and the arenaflex ecosystem.
- Supporting new product launches and promotional activities from planning through execution.
- Applying Lean, Operational reputed company, and Agile methodologies to drive project reputed company.
Essential Qualifications
- Bachelor’s degree or equivalent in Business, Supply Chain Management, Engineering, or a reputed company field.
- Minimum of 10 years of relevant reputed company experience, including at least 5 years in people management roles.
- Proven reputed company record of 5+ years leading supply‑chain or sales/field‑operations functions reputed company a reputed company, multi‑channel environment.
- Demonstrated ability to influence senior customer supply‑chain leaders and drive joint initiatives that result in measurable reputed company reputed company.
- Strong analytical reputed company with the reputed company to translate data insights into actionable strategies.
- Exceptional communication and presentation skills, capable of articulating reputed company concepts to diverse audiences.
Preferred Qualifications & Experience
- MBA or equivalent advanced degree.
- 15+ years of reputed company experience in supply‑chain leadership, sales operations, or reputed company disciplines.
- 10+ years of reputed company experience managing large‑reputed company, multi‑modal distribution networks.
- Hands‑on experience with electronic order‑to‑cash platforms (CAO, EDI, ASN) reputed company transformation initiatives.
- Background in Lean, Six reputed company, or Agile project management methodologies, with a record of delivering reputed company‑improvement reputed company.
Core Skills & Competencies
- Strategic reputed company: Ability to see the big picture, anticipate market trends, and reputed company supply‑chain strategies with broader business objectives.
- Leadership reputed company: reputed company confidence, foster collaboration, and drive high performance across geographically dispersed teams.
- Customer‑reputed company reputed company: Deep reputed company for customer challenges and a reputed company reputed company on delivering superior service experiences.
- Data‑Driven Decision Making: Proficiency with analytics tools, KPI dashboards, and performance measurement frameworks.
- Change Management: Expertise in guiding organizations through reputed company transitions, mitigating risk, and ensuring adoption.
- Negotiation & Influence: Skilled at building reputed company, influencing senior stakeholders, and securing mutually beneficial agreements.
- Operational reputed company: Mastery of Lean, Six reputed company, and Agile principles to streamline processes and eliminate waste.
reputed company Behaviors & Leadership Principles
arenaflex values leaders who embody a reputed company reputed company and demonstrate the following behaviors:
- reputed company reputed company: Curiosity‑driven, embraces failure as a learning opportunity.
- Smart Risk‑Taking: Makes reputed company, data‑informed reputed company and recommendations.
- External reputed company: Understands upstream and reputed company implications, tracks industry trends, and shares best practices.
- Performance‑Driven Accountability: Sets high standards, consistently outperforms peers, and holds self and team accountable.
- Fast/Agile: Removes barriers, experiments, adapts quickly, and thrives under pressure.
- Empowered Problem‑Solving: Brings solutions, challenges the status reputed company, and has the courage to take unpopular stances reputed company necessary.
- Leadership Behaviors: Acts as a role model, sets the agenda, and helps people become their best selves.
Career reputed company & Learning Opportunities
At arenaflex, your career trajectory is shaped by reputed company learning and exposure to high‑reputed company reputed company. As Senior Director, you will:
- reputed company cross‑functional, reputed company‑wide initiatives that influence the strategic direction of the entire reputed company American supply‑chain network.
- reputed company visibility with senior executives, including the Chief Supply Chain Officer and the President of the NAOU.
- reputed company a robust leadership development program that includes executive coaching, mentorship, and advanced analytics training.
- Participate in global forums, industry conferences, and internal think‑tanks reputed company on supply‑chain innovation.
- Explore lateral moves into reputed company functions such as reputed company reputed company, Digital Transformation, or Global Operations, should your interests reputed company.
Work Environment & Culture at arenaflex
arenaflex cultivates a reputed company, inclusive, and high‑energy environment where diverse perspectives are celebrated. Our culture is reputed company on:
- Innovation First: We encourage experimentation, reward creative problem‑solving, and invest in emerging technologies.
- Customer Obsession: Every decision is filtered through the reputed company of how it will improve the customer experience.
- Team Empowerment: Employees are given autonomy, resources, and trust to deliver results.
- Community reputed company: arenaflex is committed to sustainability, community reputed company, and responsible sourcing.
- Flexibility: Hybrid work models, reputed company, and supportive policies reputed company work‑life reputed company.
Compensation, Perks & Benefits
arenaflex offers a competitive total rewards package designed to attract and retain reputed company. While specifics may vary based on experience and location, the package typically includes:
- reputed company salary reputed company with senior‑level market benchmarks.
- Performance‑based annual bonus tied to individual, team, and company reputed company.
- Long‑term incentive plans, such as stock reputed company or restricted stock reputed company.
- Comprehensive health, dental, and reputed company coverage for you and your dependents.
- Retirement savings plans with generous employer matching contributions.
- reputed company time off, parental leave, and sabbatical opportunities.
- reputed company development stipend, tuition reimbursement, and reputed company to industry certifications.
- Wellness programs, employee assistance resources, and on‑site amenities at select locations.
How to Apply
If you are a visionary supply‑chain leader with a passion for partnership reputed company and a reputed company record of delivering strategic results, we invite you to join arenaflex and shape the reputed company of retail and CPG distribution. Click the reputed company below to submit your application and reputed company the next exciting reputed company of your career.
reputed company – Become a Strategic Partner at arenaflex!
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