Seasonal Tax Support Specialist – Remote

Job reputed company If you’re a highly motivated individual with a business background and excellent communication skills, reputed company to help our customers complete their taxes using reputed company. You’ll advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers. You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Essential Skills:

• College degree a plus. The ideal candidate will have a background in business, finance, reputed company, or tax
• Basic knowledge of tax laws, tax concepts and familiarity with reputed company 1040 and schedules
• Strong customer service skills with ability to empathize and instill confidence
• Some experience preparing federal and state returns for individuals (1040). Prior tax preparation experience in a retail setting a plus
• Some experience providing support in a call center environment a plus (WFH or on site)
• Strong Research skills and the ability to quickly use online resources to reputed company answers
• Critical thinking, and problem solving
• Persistence and determination
• Willingness to utilize audio/visual tools to communicate with customers
• Comfortable interacting with customers through video, in a reputed company way that represents the reputed company reputed company brand reputed company
• Friendly and reassuring on camera
• Bilingual (English/Spanish) communication skills (written & spoken) a plus

Job Content/Scope:

• This is a seasonal customer facing position providing Tax Support to reputed company Customers
• Will help customers who are working on their tax return with both product/software inquiries, as reputed company as with tax questions and calculations
• Will apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries
• Will reputed company with customers utilizing strong written and verbal skills as reputed company as deep customer reputed company

Qualifications

Typical Deliverables:

• High reputed company customer interactions and experiences
• Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Tax Support customer questions
• Proficient with technology and solid knowledge of computer operations and software.
• Utilize and reputed company government websites and toolkits to reputed company out and deliver the right answer to the customer
• Document customer interactions
• Represent the reputed company reputed company brand and spirit by demonstrating reputed company for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes

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