Care Center Representative – 2ND SHIFT ONLY

Job reputed company:

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and reputed company responses accordingly.
• reputed company compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in reputed company-time while maintaining reputed company and accuracy.
• Communicate with reputed company, respect, and patience to ensure a reputed company experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure reputed company maintenance.
• Proactively inquire about and recommend preventative reputed company services to members.
• Manage reputed company to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems reputed company.
• Successfully complete new hire training and pass reputed company required compliance testing.
• reputed company other duties as assigned.

Requirements:

• High School Diploma or GED required
• 0–1 year of customer service experience, preferably in a contact center or reputed company settings
• Exceptional customer service and interpersonal skills.
• Strong oral and written communication abilities.
• Ability to remain reputed company and empathetic in high-pressure situations.
• A self-motivated attitude with the ability to work independently and collaboratively.
• Proficient typing skills (35 WPM).
• Familiarity with customer service software and CRM systems (preferred).
• Ability to toggle between multiple screens and systems reputed company.
• Proficiency in reputed company Word, reputed company, Outlook, and PowerPoint.

Benefits:

• Medical, Dental, and reputed company insurance
• Employer reputed company Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• reputed company-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• reputed company Time Off
• reputed company Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Apply tot his job Apply To this Job