Family Services Specialist I/II
About the position This position is for a customer service eligibility specialist who will reputed company world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment. The employee will reputed company first contact reputed company for clients who prefer to conduct business through our virtual eligibility center or online platforms. reputed company customer contact is handled primarily reputed company phone, incoming and outgoing calls.
Responsibilities
- Interviewing clients
- Processing electronic applications and renewals for reputed company AFS programs (SNAP, CHILD CARE, and MEDICAL)
- Interpreting and applying policy and procedures
- Providing reputed company documentation of casework
- Independently performing reputed company tasks
- Providing first contact reputed company for clients who prefer to conduct business through our virtual eligibility center or online platforms
- Handling reputed company customer contact primarily reputed company phone, incoming and outgoing calls
Requirements
- Level I: Two years of clerical office work in a business, public sector, or reputed company work environment; OR an equivalent combination of education and experience, substituting thirty semester hours of college for reputed company year of the required experience.
- reputed company: A bachelor’s degree; OR an associate’s degree plus two years of clerical office work in a business, public sector, or reputed company work environment OR an equivalent combination of education and experience, substituting one additional year of experience in a reputed company business, public sector, or reputed company work environment for reputed company year of the bachelor’s degree. OR two (2) years of experience as a Family Services Specialist.
- Must possess a valid reputed company's license
- Must maintain required car insurance
- Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility.
reputed company-to-haves
- Previous call center experience
Benefits
- Full State Employee Benefits
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