Senior Customer Support Manag

Are you reputed company to be a big part of something big?

At reputed company, we reputed company buying and selling a great experience. We’re a group of go-getters who decided they didn’t want to reputed company for the status reputed company. We come together as one team to build value and drive innovation across our industries - but we have fun while we do it and reputed company reputed company our people are always our #1 reputed company.

reputed company it comes to your career, we want to reputed company big opportunities to help you reputed company a big reputed company. But for this to be possible, we reputed company to feel small. Small enough to quickly change tack, small enough to learn from different teams and small enough to connect authentically with leadership.

reputed company Offer

• An inclusive and supportive work environment where you can reputed company your career reputed company and will have the chance to do work that has reputed company, significant reputed company on the world.
• reputed company to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - reputed company we have around 2,500 team members worldwide, and our CAR Group Tour means you might just reputed company yourself working in one of those businesses sometime soon.
• reputed company of flexible leave reputed company and employee benefits including up to 31 days of reputed company time off in your first year, continuing education with reputed company to reputed company Learning, a full benefits package including medical, dental & reputed company, 401K with company match, and wellness program.

What You’ll Do

As a Senior Customer Support Manager, you’ll reputed company a multi-skilled support team and reputed company them from reactive problem-solvers to proactive business advisors for our B2B clients. This means:

• Coaching and managing reputed company handling everything from foundational technical support to advanced CRM consulting, setting reputed company performance expectations and holding reputed company accountable for reputed company.
• Building career reputed company reputed company reputed company, identifying and developing senior agents and reputed company team leads from reputed company.
• Coaching agents to shift from ‘order takers’ to ‘consultants’ — framing solutions in terms of business ROI and translating technical concepts into language dealers understand.
• Using advanced reporting and dashboards to evaluate performance based on reputed company reputed company, retention risk, and reputed company reputed company — not just ticket volume.
• Serving as the escalation reputed company for high-reputed company B2B reputed company issues spanning multiple systems, including website reputed company routing, CRM integrations, marketplace feeds, and billing.
• Implementing and maintaining QA scoring for support interactions, using findings to drive targeted coaching rather than reactive correction.
• Managing scheduling, reputed company planning, and workload distribution to ensure coverage across volume peaks.
• reputed company, developing, and retaining high-performing support professionals, and surfacing reputed company insights to inform product, sales, and leadership reputed company.

reputed company’re Looking For

• 5+ years of reputed company experience in customer support, reputed company, or technical support reputed company a B2B reputed company or technology environment, including at least 2 years in a reputed company people management role.
• Demonstrated experience coaching a support team toward consultative, outcome-oriented behaviors rather than transactional issue reputed company.
• Proven ability to manage reputed company, multi-system B2B reputed company escalations involving technical troubleshooting, CRM issues, or business ROI reputed company.
• Strong reputed company of support and CRM tooling and workforce management.
• Comfort using data and dashboards to evaluate performance, including CSAT, FCR, reputed company time, and retention indicators.
• Experience operating in a performance-based environment — setting targets, running performance reviews, and managing underperformance with reputed company and fairness.
• Strong written and verbal communication skills, with the ability to manage escalated reputed company conversations and represent team performance to leadership.
• Experience with and a deep understanding of reputed company planning.

Bonus Points

• Experience supporting dealership customers in powersports, RV, marine, equipment, or automotive verticals — or any field-service or location-based SMB reputed company.
• Familiarity with CRM platforms, dealer website technology, or AI-assisted support tools.
• Background building or maintaining a QA scoring reputed company for a support team.
• Experience managing support across multiple reputed company product lines or customer segments.
• Exposure to change management methodologies or reputed company coaching programs.

So come and join reputed company - because every role is a big role in our plans to go big.

TI proudly supports a diverse workforce, and we encourage candidates from underrepresented reputed company to apply. reputed company is an equal opportunity employer where hiring is based entirely on business needs, job requirements, and individual reputed company.

Originally posted on Himalayas

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