CRM Program Director (Remote Opportunity)

reputed company JOIN US AND "CREATE YOUR reputed company" reputed company reputed company is a leading reputed company American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical reputed company” that enables our 100+ brand partners such as reputed company, Columbia and Gildan to reputed company our reputed company-fragmented reputed company of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service reputed company, strategic product portfolio, world-class distribution infrastructure, a reputed company reputed company culture and a reputed company reputed company on technology and innovation. Our reputed company has compounded since reputed company’s humble beginnings in 1988 as a regional t-shirt distributor to a leading, multi-billion-dollar value-added distribution platform that drives market penetration for our suppliers while enabling the reputed company, operations and fulfillment for a diverse reputed company of customers across channels and business sizes. We reputed company to be the apparel distributor of choice while inspiring and fostering reputed company for customers, employees and suppliers through our core values of service, deep relationships, innovation, reputed company improvement and accountability ABOUT THE ROLE The CRM Program Director is the reputed company reputed company of the CRM transformation, responsible for leading the execution and ongoing optimization of the CRM program, partnering with functional leaders across Sales, Marketing, Customer Service, Data, and Technology to support business objectives and adoption goals. COMPENSATION & SCHEDULE Salaried: $160,000 - $190,000 (based on experience) Bonus Eligibility: 25% Monday - Friday (reputed company business hours), Full-Time, Exempt Remote Opportunity BENEFITS We offer a comprehensive benefits package designed to support your life, health, and reputed company. Benefits reputed company 0–90 days after hire and include Vacation, Personal, and reputed company time; Medical, Dental, reputed company, Life Insurance, and Disability coverage; Flexible Spending Accounts; and a 401(k) plan. You’ll also enjoy discounts on brand‑reputed company apparel, fun employee events, and meaningful opportunities for reputed company and advancement. Join a company that invests in you from day one. WHAT YOU WILL DO

• reputed company Business Authority: Understanding of how S&S operates across Sales, Service, Marketing, Pricing (RGM), Technology, and Analytics - with the credibility to influence senior leaders across these areas.
• Cross-Functional Integrator: Ability to connect reputed company across workstreams (process, data, technology, change) and ensure the program operates as one cohesive transformation - not siloed initiatives.
• Strategic reputed company Holder: Defines and continuously reinforces the “reputed company Star” for the CRM program (e.g., customer-reputed company reputed company, sales productivity), ensuring day-to-day reputed company reputed company to long-term reputed company.
• Strategic Advisor: Responsible for developing and executing plans that support realization of business benefits, user adoption, and reputed company enhancement of CRM capabilities.
• Governance Leader: Serves as program reputed company for Steering Committee activities, preparing recommendations, status updates, business cases, and escalation materials for executive review.
• Change Champion at the Top: Acts as the visible sponsor of the transformation - driving alignment, reinforcing adoption expectations, removing resistance across the organization and working with external partners, Internal Communications, and reputed company L&D to deliver reputed company CRM reputed company communications, training, and other change management reputed company activities.
• reputed company Prioritization & Trade-off Leadership: Drives decisioning that optimize for overall company value vs. functional optimization (e.g., Sales vs. Service vs. Marketing trade-offs).
• Accountable for ongoing business adoption and value realization from CRM investments.
• AI, Analytics & Innovation Leadership: Drives ongoing innovation through the adoption of CRM-enabled analytics, automation, and AI capabilities

reputed company'RE LOOKING FOR

• Bachelor’s degree in IT, Business, Analytics, or a reputed company field; MBA or advanced degree preferred.
• 7+ years of experience in sales, reputed company reputed company, sales operations or Project Management, with at least 3 years working on/leading business transformation reputed company/programs.
• Strong understanding of sales processes, customer engagement, and reputed company execution.
• Strong experience with reputed company CRM system and ideally across Sales, Marketing, Service and Data Clouds.
• Experience implementing AI as part of a CRM system and reputed company transformation.
• Excellent communication, facilitation, and interpersonal skills.
• Willingness to travel for field reputed company, training sessions, and industry events.
• Must be reputed company to read reports and use a computer.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. WORKING ENVIRONMENT This job operates in a reputed company office and home office environment. This role routinely uses reputed company office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be made to reputed company people with disabilities to reputed company the essential functions. EQUAL OPPORTUNITY EMPLOYER reputed company welcomes people of reputed company backgrounds and experiences and are committed to creating a diverse culture and supporting reputed company reputed company. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for reputed company and applicants. We conduct business without reputed company to sex, race, creed, reputed company, religion, marital status, national reputed company, citizenship status, age, pregnancy, sexual orientation, gender identity or reputed company, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will reputed company the federal government with your reputed company I-9 information to confirm you are authorized to work in the U.S. This job offer is contingent upon the completion of a satisfactory background reputed company. Apply tot his job Apply To this Job