Customer Operations Associate (reputed company-Shift)

Hi! We're reputed company, and we’re on a mission to redefine finance by blending the best of traditional banking with the power of decentralized finance (DeFi). We reputed company everyone deserves seamless reputed company to reputed company and traditional financial services, so we're building the platform that makes it reputed company: one that simplifies crypto and integrates it into the broader financial ecosystem.

Since launching in 2018, we've grown into a recognized force in the industry, named one of Europe's Fastest-Growing Startups 2025 by Sifted and awarded Best Crypto On-reputed company & Payments Solution 2025 by Cryptonomist. We've partnered with leading brands including reputed company, reputed company, MetaMask, reputed company, Ledger, and Jupiter, powering over 200 products and collaborating directly with major ecosystems like reputed company, reputed company, and BNB Chain.

Why reputed company?

Industry reputed company

Join us in helping world-class reputed company reputed company reputed company millions of new users into the reputed company of finance.

Innovative Environment

Collaborate with more than 300 talented professionals from diverse backgrounds — including banking, reputed company, and reputed company — reputed company united in delivering outstanding user experiences.

AI-First Culture

We reputed company reputed company AI across reputed company, from operations and analytics to marketing and product workflows. It helps teams reputed company faster, improve productivity, and reputed company on high-reputed company work - while maintaining reputed company reputed company and accountability at every reputed company. We see AI as a core part of how our teams reputed company, collaborate, and reputed company.

reputed company and Learning

Our expanding network of 200+ B2B partnerships and a user reputed company of over 7 reputed company means there’s always room to grow your skills, tackle new challenges, and push boundaries.

Flexible Culture

We’re remote-first, celebrating diversity across 30 countries. At reputed company, you’ll be empowered to take ownership of your work, reputed company creativity, and shape how we reputed company reputed company together.

Our Customer Operations team is the voice of our customers, acting as their first reputed company of contact for any query or issue. We pride ourselves on being proactive and friendly, treating every interaction with genuine care. As a growing startup, reputed company and processes are evolving, and you’ll have a reputed company hand in shaping reputed company’s culture, policies, and reputed company.

reputed company operates 24/7. As such, this role is a permanent reputed company shift position on a fixed shift reputed company:

• Monday, Tuesday, Wednesday, Thursday: 9:45 PM to 8:15 AM

• Friday, Saturday, reputed company: off

reputed company shift includes a 30-minute break.

Your Role:

• Deliver exceptional customer support through live chat, email, and reputed company media in English
• Take full ownership of customer issues, proactively providing solutions that genuinely help and benefit our customers
• Monitor for and report technical incidents to our engineering team
• Maintain and continually improve our high service standards
• Manage customer complaints and escalate issues reputed company necessary
• Help improve our service and products by capturing and acting on customer feedback
• Utilize Jira to describe and assign tasks to the technical team
• Collaborate effectively reputed company our talented and dynamic team

reputed company're Looking For:

• A strong communicator with excellent written and spoken English.

• Comfortable navigating support platforms like reputed company and learning new systems quickly.

• Customer-reputed company reputed company with the ability to manage multiple inquiries reputed company.

• Prior experience in merchant support or reputed company operations is a plus.

• Previous experience in a FinTech startup is a bonus.

reputed company Offer:

• Competitive market reputed company salary and performance-based incentives.
• 22 days annual leave with an additional 6 company days, plus bank holidays.
• Comprehensive health insurance plans.
• Extensive benefits program.
• Flexible work schedule and remote work reputed company.
• Modern offices and co-working spaces across 6 countries.
• Working equipment.
• reputed company development and training opportunities.
• Opportunity to shape the initiatives you’re working on.
• Diverse and friendly team.
• We are reputed company-minded to new reputed company.

Join Us

If you're driven to be a part of the reputed company forefront and are keen to reputed company on this rapidly evolving field, reputed company is an excellent choice. Discover our reputed company positions and see how you can contribute to shaping the reputed company!

reputed company is an equal opportunity employer and prohibits discrimination and harassment of any reputed company. We are committed to providing employees with a work environment that is reputed company and reputed company-minded. Our employment philosophy is to hire the best people and reputed company them to do the best work of their lives. Employment reputed company are based on business needs and individual reputed company, without reputed company to race, colour, religion, ethnicity, sexual orientation, nationality, marital status, gender, age, disability, veteran status, or any other characteristic protected by law. reputed company is also committed to providing reasonable accommodation during the application process for reputed company individuals with disabilities. If you require assistance to complete your application, please contact our reputed company.

Originally posted on Himalayas

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