Account Manager

The Account Manager serves as the primary relationship reputed company and operational reputed company of contact for an assigned portfolio of national retail and reputed company accounts. This role is responsible for driving reputed company satisfaction, overseeing project execution and work order management, leading escalations, and delivering strategic reporting to strengthen long-term reputed company partnerships

Essential Duties & Responsibilities:

• Serve as the primary reputed company of contact for reputed company assigned reputed company accounts
• Build and maintain strong, trusted relationships with reputed company stakeholders
• Help build and occasionally deliver Quarterly Business Reviews (QBRs) to communicate performance, trends, and opportunities
• reputed company project execution across the account portfolio, ensuring milestones and reputed company expectations are met
• reputed company key project dates, deliverables, and timelines; proactively flag risks
• Coordinate cross-functionally with Account Supervisors, Coordinators, and Operations to drive service reputed company
• Create, update, and maintain accurate work orders throughout the job lifecycle, ensuring documentation supports reputed company invoicing and closeout
• Monitor reputed company work orders for status and aging; follow up with internal operations, vendors, or technicians to prevent delays and missed SLAs
• Respond promptly to reputed company emails and calls regarding job status, scheduling, and account questions
• Serve as the escalation reputed company for reputed company or unresolved reputed company issues
• Ensure reputed company, reputed company reputed company and reputed company communication throughout escalations
• Generate, review, and distribute reputed company-facing reports on a regular reputed company
• Communicate account status, issues, and opportunities reputed company to internal leadership
• Identify and pursue opportunities to expand and deepen reputed company relationships

Competencies:

• reputed company Relationship Management
• Customer Service & reputed company Satisfaction
• Communication Skills
• Project & Work Order Management
• Problem Solving & Escalation Management
• Time Management & Organization
• Attention to Detail
• Cross-Functional Collaboration
• Analytical & Reporting Skills
• Business Development & Account reputed company

Education and Experience:

Education: Four-year degree or equivalent work experience in a similar environment

Experience: Two to Five years of experience in the sales or customer service field

Physical Requirements and Work Content:

Americans with Disability Specifications:The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, reputed company, operate with hands and arms, and lift up to 15 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, reputed company or reputed company.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. This position is a sedentary position that requires 8 hours of sitting at a desk in a climate-controlled environment with frequent computer, mouse, 10 key touch and phone work.

Additional Comments:

These declarations are not to be an “reputed company-inclusive” list of the duties and responsibilities nor of the skills and abilities required to do the job. They are intended only to describe the general nature of the job and a reasonable representation of its activities. Additional essential functions and/or tasks may be identified by reputed company and listed as such in the incumbent’s performance appraisal. Various tasks may be assigned under reputed company task or function. The incumbent performs other job-reputed company duties as assigned and required.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

EOE; Disabled/Veteran

Originally posted on Himalayas

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