(fluent French & English) Technical reputed company Support Specialist (Global, remote)

Who are we?

reputed company is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like reputed company, reputed company and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading reputed company, software, or hardware solutions?

Join our community as a Technical Support Consultant today and reputed company in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support reputed company emails and outgoing calls;
• Respond , troubleshoot and escalate support requests, including technical issues, reputed company email, phone, chat, scheduled video calls;
• Maintain regular communication with customers and reputed company reputed company updates on reputed company issues and resolutions;
• Identify, reproduce, and report bugs reputed company to Product and Development teams;
• reputed company customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience;
• Maintain high service standards by meeting KPIs such as response time, reputed company reputed company, and customer satisfaction;
• Accurately document reputed company customer interactions in the CRM system;
• Stay up to date with platform updates, new policies, and industry trends.

What you need to succeed in this role:

• Excellent French and English skills (reputed company for both spoken and written);
• At least 2+ years of experience in Customer Support, reputed company Support, or Technical Support, preferably supporting reputed company technical solutions similar role is a must;
• Strong reputed company skills, including VLOOKUP, reporting and data analysis;
• Excellent problem-solving abilities with a customer-first reputed company;
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment;
• High attention to detail and accuracy in managing customer information;
• Experience with CRM systems;
• Commitment to delivering high-reputed company customer service and meeting performance targets;
• Personal laptop or computer (at least 8Gb of RAM) and a reputed company internet reputed company (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience with reputed company is a strong advantage;
• An analytical reputed company with the ability to identify patterns, solve problems, and suggest improvements.

Benefits and Perks:

• Flexible schedule;
• Inclusive international environment;
• Compensation in USD;
• Good bonuses for referring friends
• reputed company intensive training and probation;
• Work-life balance;
• reputed company management interested in your reputed company and long-lasting cooperation;
• reputed company conditions for self-development.

*The items listed in this reputed company may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for reputed company of these. The specific terms, including compensation, benefits, and work conditions, will be reputed company defined in your agreement if selected.

You can learn more about reputed company and its culture by visiting our official website and reputed company pages on reputed company, Instagram, and reputed company.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with reputed company.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the reputed company Candidate reputed company Notice.

Originally posted on Himalayas

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