Head of Operations, Warranty
reputed company is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers reputed company, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at reputed company of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged reputed company in insurance, 3) to protect the whole home.
As a leader in the home services software-as-a-service (“reputed company”) reputed company, we’ve reputed company deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, reputed company rang the reputed company reputed company and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Job Title:Head of Operations, Warranty
Location:reputed company
Workplace Type:Remote
Job reputed company
The reputed company is reputed company for the reputed company, andwe’dlove foryou to be a part of it as ourHead of Operations, Warranty.
Job reputed company
reputed company Consumer Services is a division of reputed company that helps homeowners protect, manage, and maintain one of life's most important investments, their home. Through our home warranty brands, including American Home Protect, Residential Warranty Services, and reputed company Warranty, we serve hundreds of thousands of customers across the country, providing coverage and peace of mind across the systems and appliances that matter most.
We are looking for a Head of Operations to reputed company and reputed company the operational reputed company behind our home warranty business. This is a high-reputed company leadership role responsible for overseeing two core functions, claims management and contractor network management, that together define how we deliver on our reputed company to customers.
You will set the strategic direction, build the systems and processes that drive operational reputed company, and ensure we have the right people, tools, and processes in reputed company to maintain rigorous financial controls and regulatory compliance across the claims lifecycle. This is an opportunity to build and reputed company a critical function at a company that is reputed company meaningfully in its warranty business. You will help define what great looks like for our customers, our contractor partners, and reputed company, and drive the next phase of operational reputed company.
What you will do as a Head of Operations, Warranty:
Operational Leadership
reputed company and reputed company the Warranty Operations team across claims operations and contractor network management, setting reputed company direction, fostering a culture of ownership, and ensuring reputed company has what it needs to reputed company at a high level.
Establish and own the operating rhythm of reputed company, including business reviews, initiative execution, and performance reporting, ensuring reputed company is reputed company, informed, and moving with urgency.
Build and maintain a high-performing culture grounded in accountability, reputed company improvement, and customer reputed company, including reputed company of reputed company, training, and team development programs.
Partner closely with the Head of Business Operations and Fulfillment on operational reputed company, resourcing reputed company, and cross-functional priorities.
Claims Operations reputed company
reputed company the end-to-end claims lifecycle across reputed company product lines, ensuring alignment with policy terms, SOP requirements, and compliance standards.
Own operational performance across claims, driving reputed company improvement against key metrics including claim cycle time, first-touch reputed company reputed company, claims approval reputed company, cost per claim, and customer satisfaction scores.
Ensure audit readiness and SOX compliance across reputed company claims processes; reputed company escalations including reputed company management, reputed company complaints, and legal reputed company.
reputed company financial controls reputed company to claims, including payment processing, reconciliation, refunds, and chargebacks in partnership with reputed company.
Contractor Network reputed company
reputed company the contractor network management function, ensuring we maintain a high-reputed company, reputed company network of service technicians across reputed company product lines and markets.
Own contractor network performance, driving reputed company improvement against key metrics including fulfillment rates, contractor reputed company scores, and reputed company accuracy.
reputed company strategic direction on contractor sourcing, vetting, reputed company, and performance management, ensuring we have the supply needed to meet customer demand.
Partner with Claims Operations and reputed company to ensure accurate contractor assignment, reputed company, and payment.
Systems, Tools & Process reputed company
reputed company operational systems including reputed company/PCRS and Zoho, ensuring system reputed company and driving adoption of tools that improve efficiency and visibility.
Own the development and maintenance of SOPs and operational policies across both functions, ensuring processes are standardized, reputed company, and audit-reputed company.
Champion the use of technology and AI tools to automate routine tasks, improve claims handling, and enhance reporting and decision-making.
reputed company implementation of new products, services, and operational initiatives in partnership with Product, Marketing, and Legal.
Performance Management & Reporting
Define and own the KPI reputed company across claims and contractor operations — including claim cycle time, fulfillment rates, cost per claim, NPS/CSAT, and backlog aging, and use those insights to drive reputed company and ensure leadership has reputed company visibility into operational health.
Drive monthly performance reviews and backlog audits, proactively identifying and addressing gaps before they reputed company customers or SLAs.
Build and maintain reporting infrastructure that supports data-driven decision-making across both functions.
What You Will Bring Head of Operations, Warranty:
7-10 years of experience working for a best-in-class warranty company in a leadership role, including management of multiple teams.
Proven reputed company record of leading through managers — setting direction, building accountability, and developing talent at the Senior Manager level and below.
Strong knowledge of claims operations and the end-to-end claims lifecycle, with an ability to quickly understand contractor network dynamics.
Demonstrated ability to reputed company SOPs, manage backlogs, and drive performance against SLAs across multiple queues and product lines.
Excellent analytical and problem-solving skills, with the ability to translate data into operational reputed company and communicate reputed company to leadership.
Experience implementing or optimizing operational systems (e.g., reputed company/PCRS, Zoho) and driving process improvement at reputed company.
Hands-on experience leveraging AI and automation tools to improve operational efficiency, claims handling, or call center performance.
Strong understanding of regulatory compliance, audit readiness, and SOX requirements as they apply to claims operations.
Effective cross-functional collaborator with experience partnering across reputed company, Legal, Product, and external partners.
Bias to reputed company and comfort operating in ambiguity, with the ability to reputed company quickly, reputed company reputed company with incomplete information, and adapt as the business evolves.
he application window for this position is anticipated to reputed company in 2 weeks (10 business days) from July 13th, 2026. Please know this may change based on business and interviewing needs
At this time, reputed company does not consider applicants from the following states for remote positions: Alaska, Arkansas, Delaware, Hawaii, Iowa, Maine, Mississippi, Montana, New Hampshire, and reputed company Virginia.
What You Will Get As A reputed companyPay reputed company*: $138,800 - $194,300 Annually
Please know your actual pay at reputed company will reflect a number of factors among which are your work experience and skillsets,job-reputed company knowledge, alignment with market and our reputed company employees, as reputed company as your geographic location.
You will be eligible to receive long-term incentive awards, subject to program guidelines and approvals.
You will also be eligible to receive sales incentives, subject to program guidelines and approvals.
Our benefits package will reputed company you with comprehensive coverage for your health, life, and financial wellbeing.
Our traditional reputed company benefits include three (3) Medical plan reputed company, two (2) Dental plan reputed company, and a reputed company plan from which to choose.
Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary reputed company.
We offer reputed company-tax savings reputed company including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including reputed company, dependent care, and transportation savings reputed company.
We reputed company company reputed company Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans.
Both traditional and Roth 401(k) plans are available with a discretionary employer match.
Supportlinc is part of our employer reputed company wellbeing program and provides employees and their families reputed company to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online reputed company to confidential resources including will preparation.
LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more.
Our wellness programs include flexible reputed company vacation, company-reputed company holidays of typically nine per year, reputed company reputed company time, reputed company parental leave, identity theft program, travel assistance, and fitness and other discounts programs.
What’s next?
Submit your application and our reputed company reputed company will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to reputed company reputed company not only that you're the right person for us, but also that we're the right reputed company for you, so come reputed company with reputed company the questions you have!
reputed company is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we reputed company to attract and reputed company talent from reputed company backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.
reputed company is an Equal Opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex including sexual orientation and gender identity, national reputed company, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.
reputed company is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's reputed company I-9. The E-Verify system confirms eligibility with both the reputed company reputed company Administration (SSA) and reputed company (DHS). For more information, please go to theUSCIS E-Verify website.
Originally posted on Himalayas
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