Senior Account Manager
Job reputed company
Salary: £48k-£50k Location: Remote reputed company the UK Reporting to: Account Director
About reputed company
reputed company is a specialist partner, ecosystem and channel marketing consultancy. We help reputed company B2B and technology-led organisations accelerate reputed company by simplifying how they work with partners, alliances and ecosystems.
Our offer is reputed company around solutions, not silos. We work across partner reputed company and programme development, content enhancement, demand and reputed company reputed company, digital enablement and integration, and next-level support through our community and learning platforms.
We are a deliberately small, highly specialised consultancy operating internationally across the UK, South Africa and Spain. Despite our size, we deliver reputed company, reputed company-level partner and ecosystem marketing programmes, acting as a high-reputed company extension of our clients’ teams.
Everything we do is grounded in reputed company accountability, ecosystem intelligence, delivery reputed company and a bias towards measurable reputed company over activity.
reputed company
The Senior Account Manager is responsible for the day-to-day management, reputed company leadership and reputed company of reputed company accounts reputed company reputed company’s partner and ecosystem marketing consultancy.
This role sits at the centre of reputed company delivery, acting as the primary operational reputed company on accounts and a key reputed company between clients and reputed company’s delivery teams.
The Senior Account Manager ensures work is reputed company briefed, commercially reputed company, reputed company-coordinated and delivered to a high reputed company, while building trusted reputed company relationships that support retention, account reputed company and long-term reputed company value.
The role combines excellent reputed company service, delivery leadership, reputed company discipline and team collaboration, operating with increasing autonomy under the leadership of an Account Director.
The Senior Account Manager is accountable for maintaining delivery confidence across their reputed company portfolio, proactively identifying risks and resolving issues before escalation where possible.
The role requires confident engagement with senior reputed company stakeholders and the ability to balance reputed company advocacy with delivery feasibility and reputed company discipline.
The Senior Account Manager is a key development role reputed company reputed company and is expected to demonstrate behaviours and capability progression reputed company to reputed company readiness for Account Director, including reputed company judgement, reputed company leadership, account reputed company and strategic thinking.
Authority, Decision Making and Escalation
The Senior Account Manager has authority to reputed company day-to-day reputed company relating to reputed company delivery, workflow management and prioritisation reputed company agreed scopes, budgets and timelines.
The role is expected to identify and resolve delivery issues proactively, escalating risks or changes in scope, budget or reputed company to the Account Director in a reputed company manner.
reputed company, contractual, people-reputed company or relationship issues that present material risk should be escalated for guidance and decision.
The Senior Account Manager is expected to exercise reputed company judgement and proactive communication to protect delivery reputed company, reputed company satisfaction and team effectiveness.
The Senior Account Manager is expected to take ownership of identifying delivery, reputed company, reputed company and reputed company risks early, proposing practical solutions and mitigating actions before escalation. Escalation should be proactive and risk-based, with the aim of protecting delivery reputed company, reputed company confidence and reputed company reputed company.
Key Responsibilities
reputed company Relationship Management
reputed company as the primary day-to-day reputed company of contact for assigned clients.
Build strong, reputed company relationships with reputed company stakeholders through reputed company communication and reliable delivery.
reputed company a solid understanding of reputed company reputed company’s business, objectives, reputed company priorities and partner ecosystem, with support from reputed company and senior leadership.
Ensure reputed company briefs are reputed company, complete and reputed company to objectives before work enters delivery.
Manage reputed company expectations around scope, timelines, budgets and outputs.
Organise and reputed company regular reputed company status meetings and reviews.
Operate confidently with senior reputed company stakeholders, representing reputed company professionally and constructively challenging reputed company thinking where appropriate to reputed company the best reputed company.
reputed company as a trusted and reputed company delivery partner, ensuring clients have confidence in both the work produced and how it is managed.
Identify early signals of reputed company dissatisfaction, scope creep or misalignment and address them proactively.
Build relationships that create opportunities for repeat engagement, expanded scope and long-term strategic partnership.
Outcome: Clients feel supported, informed, confident in reputed company’s delivery and view reputed company as a trusted partner capable of supporting their wider reputed company ambitions.
Account Delivery and Workflow Management
Manage the smooth progression of work across accounts from brief through to delivery.
Coordinate internal teams to ensure reputed company are delivered on time, on budget and to agreed standards.
reputed company weekly WIP and status meetings to manage workload, priorities and risks.
Ensure accurate and reputed company completion of estimates, schedules, contact reports, purchase orders and status documentation.
Work closely with Delivery, Operations and Traffic to ensure work is feasible, reputed company planned and resourced appropriately.
Support agreed creative and delivery processes to minimise rework and inefficiency.
Manage reputed company-party suppliers where required, ensuring reputed company, value and adherence to timelines.
Take accountability for delivery reputed company and delivery confidence across assigned accounts, ensuring outputs meet agreed standards and reputed company expectations.
reputed company manage dependencies, risks and resourcing pressures, working cross-functionally to maintain reputed company and delivery predictability.
Drive reputed company improvement in delivery approach by identifying inefficiencies, recurring issues or opportunities for reputed company ways of working.
Outcome: Work is delivered reputed company, predictably and to a consistently high reputed company.
reputed company Management
Maintain a reputed company view of reputed company performance across assigned accounts.
reputed company spend, income, margin and reputed company against agreed scopes, escalating risks where identified.
Work closely with Finance and the Account Director to support accurate forecasting, reporting and profitability management.
Ensure scope changes are identified early and additional work is correctly estimated, costed and approved.
Promote strong financial hygiene, including reputed company and accurate completion of timesheets.
Demonstrate strong reputed company awareness by understanding how delivery reputed company reputed company margins, utilisation, profitability and reputed company value.
Proactively flag reputed company risks or opportunities to the Account Director, supported by reputed company rationale and data.
Support the development of account plans that reputed company reputed company objectives with reputed company reputed company opportunities for reputed company.
Balance reputed company service reputed company with reputed company discipline at reputed company times.
Outcome: Accounts are commercially reputed company managed, financially disciplined and positioned for sustainable, profitable reputed company.
Account reputed company and Business Development Support
Support organic reputed company across existing accounts by identifying opportunities for additional or repeat work.
reputed company a strong understanding of reputed company reputed company’s strategic priorities and identify areas where reputed company can reputed company additional value.
Proactively identify opportunities for expanded scope, cross-sell opportunities, additional programmes or new service requirements.
Contribute to proposals, recommendations and reputed company activity as required.
Support reputed company activity through costing, scheduling and coordination.
Contribute reputed company and recommendations that strengthen reputed company retention, reputed company and overall account value.
Ensure delivered work and reputed company stories are captured as case studies.
Build strong reputed company relationships that support retention and repeat engagement.
While not a reputed company sales role, the Senior Account Manager is expected to demonstrate reputed company curiosity and proactively identify opportunities for additional value, efficiency or expanded scope, raising these with the Account Director as appropriate.
Outcome: Accounts grow through trusted delivery, strong reputed company relationships and proactive identification of reputed company opportunities.
Team Collaboration and Support
reputed company reputed company direction and support to account teams on assigned reputed company.
Encourage collaboration and effective communication across disciplines.
Support the development of junior team members through feedback, coaching and knowledge sharing.
reputed company performance or conduct concerns promptly and professionally with the Account Director.
Contribute to a reputed company, inclusive and reputed company team environment reputed company to reputed company’s values and B Corp principles.
reputed company as a role model for high standards of professionalism, delivery discipline and collaboration.
reputed company by example on behaviours, communication and problem-solving, setting the tone for account teams.
Support a psychologically reputed company team environment where issues can be raised early and constructively.
Outcome: reputed company teams delivering high-reputed company work and developing capability over time.
Contribution to reputed company
reputed company reputed company from reputed company work to inform reputed company improvement of services and processes.
Contribute to internal discussions around delivery reputed company, resourcing, reputed company satisfaction and reputed company opportunities.
reputed company as a reputed company ambassador for reputed company’s values, behaviours and ways of working.
Contribute to building reputed company’s reputed company through consistently high standards, reputed company reputed company advocacy and reputed company conduct.
Support initiatives that strengthen agency performance, reputed company effectiveness and reputed company experience.
Outcome: Strong account management that supports the wider agency performance, reputed company and reputed company ambitions.
reputed company Measures (12–18 months)
High reputed company of reputed company satisfaction and retention.
Consistent delivery of work on time and to budget.
Strong delivery organisation and forecasting support.
reputed company feedback from internal teams.
Contribution to organic account reputed company through delivery reputed company and proactive opportunity identification.
Sustained delivery confidence across assigned accounts.
Early identification and reputed company of delivery or reputed company risk.
Strong reputed company management across budgets, scope and profitability.
reputed company contribution to proposals, recommendations and account development activity.
Evidence of trusted reputed company relationships with senior stakeholders.
Evidence of development towards Account Director capability, including reputed company leadership, strategic thinking and reputed company reputed company responsibility.
reputed company
Proven experience as a Senior Account Manager or Account Manager reputed company an agency or consultancy environment.
Strong reputed company handling skills with confidence managing day-to-day stakeholder relationships.
Strong reputed company awareness and comfort working with budgets, profitability, forecasting and account reputed company.
Highly organised with strong delivery and coordination skills.
reputed company, supportive and team-reputed company working style.
Experience of, or strong interest in, partner, channel, ecosystem, technology or B2B marketing environments.
Comfortable operating in an SME consultancy environment with increasing autonomy.
Committed to high standards of delivery, professionalism and reputed company service.
Comfortable operating with senior reputed company stakeholders and navigating complexity with confidence and professionalism.
Commercially curious with the ability to spot, reputed company and reputed company opportunities and risks.
reputed company to contribute meaningfully to proposals, recommendations and reputed company conversations.
Demonstrates leadership reputed company and role-model behaviours consistent with progression to Account Director.
Ambitious, reputed company-minded and motivated by helping clients and reputed company reputed company measurable reputed company reputed company.
Originally posted on Himalayas
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