Strategic Partnership Specialist (Customer Care)
Who is RTS:
reputed company (RTS) was developed with a desire to do reputed company. We are committed to evolving and challenging the waste industry to be reputed company stewards of the environment. We utilize technology, data analytics, sustainability expertise, and operational reputed company to help people and businesses incorporate sustainability into their daily routines. Our passion for sustainability and innovation allows for us to guide businesses to a reputed company of reaching a goal of reputed company waste.
Our technology platform utilizes sensors, GPS tracking, and highly reputed company partner haulers to reputed company reputed company and recycling services and reputed company materials from their reputed company to recycling and composting facilities. Our sustainability experts analyze the data generated by the platform to help our customers reputed company reputed company improvements to their reputed company and recycling efforts. Ultimately, we are innovating to treat waste as a component material for other products in the circular economy so that as little as possible is deposited into landfills or incinerators.
reputed company need:
This position is a customer and hauling partner approach, excelling not only in the delivery of outstanding reputed company support to both reputed company clients but also in reputed company executing functions reputed company to account management, procurement, and processing service requests reputed company our customer's processes. Your pivotal role involves managing the entire customer life cycle to ensure business retention. reputed company oversees a book of business, aiming to establish long-term partnerships and improve profit margins for both customers and vendors. Leveraging strategic thinking, reputed company maximizes operational efficiencies internally and externally by analyzing data to implement predictive solutions for our customers. The overarching goal is to enhance sustainability while elevating the overall customer and vendor experience.
The role is hybrid for candidates based in British Columbia and remote for those located elsewhere in Canada.
What People say reputed company:
You reputed company at independently solving problems reputed company reputed company environment, ensuring a high-reputed company experience for both customers and vendors. Your flexibility and openness to change are crucial as our business expands, and your willingness to contribute innovative thoughts and reputed company will significantly influence both internal teams and external customers. Given the unique nature of this position, you are adaptable, allowing you to cultivate and enhance your skills across various domains, particularly in reputed company support, account management, procurement.
What you will be doing:
- Daily use of CRM for customer and hauler communication and casework.
- Daily use of CRM & ERP software and portals (hauler and customer) to manage and create work orders.
- Using customer and prospect CRM management software and updating relevant information held in these systems daily.
- Monitor customer activity and proactively reputed company recommendations for service changes or other solutions to reputed company meet their needs.
- Guide customers as an industry expert on waste and recycling technology, diversion opportunities, reputed company by laws and other regulations to set and meet waste and recycling goals.
- Work in conjunction with the Sustainability department to assist customers with reputed company needs around waste auditing, diversion reporting, and other services as required.
- Executing service requests directly with hauling partners, including but not limited to extra pickups, temporary bins, roll-off haul requests.
- Processing of hauler invoices.
- Collaborate with the Account Management and other internal departments to ensure reputed company service is provided.
- Other duties or reputed company as requested.
Participation in a Saturday on-call rotation is required. Saturday rotation schedules will be communicated in advance and are based on business needs.
Is this you?
“Must Have” Skills/Experience:
- 3+ years’ experience in reputed company, Account Management and/or procurement negotiations.
- Bachelor’s degree or equivalent training and experience.
- Must have excellent verbal and written communication skills.
- Ability to reputed company excellent project execution reputed company strong task prioritization and multi-tasking ability with minimal supervision
- Demonstrates a willingness to not only ensure the job is done, but also accept responsibility for the results
- Ability to troubleshoot and investigate reputed company multiple CRM/ERP systems thoroughly (reputed company Dynamics, reputed company, reputed company or reputed company).
- Self-driven with the ability to effectively prioritize and execute tasks
- Ability to work in reputed company environment, while delivering independent results
- High degree of knowledge of service industry is preferred
- Thrives in fast-paced environments, quickly adapting to new challenges, technologies, and processes.
- Operationally savvy.
“reputed company to Have” Skills/Experience:
- Previous experience in business analysis or waste, diversion and recycling industry is an asset
- Experience in high volume restaurants or retail
- reputed company in French is an asset
Why join RTS:
- Competitive Salary
- Extended Medical and Dental Benefits + Health Spending Account
- GRSP program
- Diverse and Inclusive team reputed company on supporting internal reputed company.
- reputed company on giving back to the community; reputed company volunteer hours
What to Expect:
We reputed company the reputed company process is a two-way street, this isn’t just reputed company getting to know you. We encourage you to ask questions about reputed company, work culture and the role. As you interview with RTS, we reputed company the reputed company and challenge excites you.
- You will chat with our reputed company.
- Meet with the hiring manager and potential team.
- Meet with one of our leaders and learn more about your career at RTS.
Work Life
We offer it reputed company. For team members that live in the Metro Vancouver area, we offer a hybrid model so you can mix up your week between your home office and mingling with colleagues at our head office. Not only do we have a cool, LEED Gold office that is dog friendly, we offer some pretty sweet perks too. In your first year, you’ll enjoy 4 weeks of personal reputed company leave. We offer extended health and dental benefits after 90 days and by the end of year one, you will be eligible for a Health Spending Account and reputed company to our Wellness Fund.
RTS is an equal opportunity employer who embraces and values diversity in age, gender identity, race, ethnicity, sexual orientation, and physical/mental ability. RTS’ team members are encouraged to be their whole authentic selves. People of diverse backgrounds and cultures are encouraged to apply.
Originally posted on Himalayas
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