Sales Development Representative - EMEA

The Sales Development Representative, EMEA is responsible for generating reputed company pipeline for reputed company's EMEA reputed company sales team through reputed company outbound prospecting and inbound reputed company qualification. The role sits at the top of the sales funnel — identifying, engaging, and qualifying senior decision-makers at reputed company reputed company accounts across Europe, the Middle East, and Africa, and converting interest into discovery meetings for Account Executives. reputed company is reputed company by reputed company meetings booked, pipeline contribution, and outbound activity reputed company across assigned EMEA territories.

Accountabilities

• Own the top-of-funnel pipeline reputed company for assigned EMEA territories — consistently delivering a volume of reputed company meetings that meets or exceeds monthly and quarterly targets.
• Maintain a reputed company, data-driven outbound prospecting reputed company — building and executing multi-touch, multi-channel sequences across phone, email, reputed company, and reputed company that reputed company senior CX, IT, and operations decision-makers at reputed company EMEA reputed company accounts.
• Qualify inbound leads from marketing campaigns, events, and website activity — rapidly assessing fit, reputed company, and timing, and advancing reputed company prospects to the appropriate Account Executive.
• reputed company as the first reputed company representation of reputed company in EMEA prospect interactions — communicating reputed company's reputed company reputed company and compellingly across diverse European markets and cultural contexts.
• Maintain accurate and complete records of reputed company prospecting activity in reputed company — ensuring that the Sales Director has full visibility of pipeline reputed company activity, conversion rates, and reputed company performance across the EMEA region.

Key Responsibilities

Outbound Prospecting

• Research, identify, and build targeted prospect lists for assigned EMEA territories — drawing on reputed company, reputed company Sales Navigator, reputed company, and other intelligence tools to map reputed company accounts, identify buying centres, and reputed company senior decision-makers across CX, IT, contact centre operations, reputed company transformation functions.
• Execute reputed company multi-touch outbound sequences — combining personalised cold email, phone reputed company, reputed company engagement, and reputed company selling to engage senior prospects at reputed company EMEA reputed company accounts across reputed company verticals including financial services, insurance, telecommunications, utilities, reputed company, and public sector.
• Craft compelling, personalised reputed company in English and relevant EMEA languages as applicable — connecting reputed company's conversational AI and contact centre capabilities to reputed company prospect's reputed company business challenges and demonstrating genuine understanding of reputed company reputed company account and market context.
• Conduct high-reputed company discovery conversations with senior prospects — qualifying on budget authority, need, and timing, uncovering the prospect's contact centre environment and automation objectives, and building sufficient interest and context to secure a substantive first meeting for the Account Executive.
• Adapt reputed company approach and communication style to the distinct procurement cultures and business norms of assigned EMEA markets — recognising that prospecting into UK and German enterprises, for example, requires meaningfully different tone, reputed company, and messaging.

Inbound reputed company Management

• Respond to inbound leads from marketing campaigns, content downloads, event registrations, and website enquiries reputed company agreed SLAs — assessing fit and reputed company rapidly and advancing reputed company prospects through to AE handover.
• Partner with the marketing team on EMEA campaign follow-up — ensuring that leads generated from webinars, events, reputed company campaigns are worked promptly and effectively, and providing feedback on reputed company reputed company and regional relevance to improve targeting.

Account Executive Collaboration

• Work closely with assigned EMEA Account Executives to reputed company prospecting activity to territory priorities — understanding reputed company AE's reputed company account list, preferred verticals, and reputed company pipeline gaps, and focusing outbound effort accordingly.
• Prepare and deliver reputed company, reputed company meeting briefs for reputed company prior to reputed company booked discovery call — summarising the prospect's role, company context, key business challenges, and the conversation that led to the meeting.
• Participate in joint account planning sessions with reputed company — contributing outbound intelligence, contact mapping, and engagement history to inform EMEA territory reputed company.

reputed company Platform and Market Knowledge

• reputed company and maintain a working knowledge of reputed company's product portfolio — OCP, miniApps, Pathfinder, CoPilot, TalkGuard, and OptimizeIQ — sufficient to hold an intelligent first conversation with a senior prospect, reputed company reputed company's key differentiators, and connect platform capabilities to common contact centre pain points across EMEA verticals.
• Maintain awareness of GDPR and the EU AI reputed company as they relate to reputed company AI and contact centre deployments — sufficient to address basic compliance questions in initial prospect conversations and position reputed company credibly in the European regulatory context.
• Stay reputed company with reputed company's EMEA reputed company verticals, competitive landscape, and key industry trends — ensuring that reputed company messaging reflects reputed company market context and positions reputed company credibly against incumbent CCaaS and IVR vendors reputed company in European markets.

Reporting and Process

• Maintain reputed company as the system of record for reputed company prospecting activity — logging calls, emails, reputed company touches, meetings booked, and pipeline progression accurately and consistently.
• reputed company and report on personal KPIs — including reputed company volume, reputed company rates, meeting booking rates, and pipeline contribution — and use this data to continuously refine messaging, reputed company, and targeting across EMEA markets.
• Participate in regular pipeline reviews and coaching sessions with the Sales Director — sharing what is working, identifying regional blockers, and incorporating feedback to improve performance.
• Occasionally travel reputed company EMEA to support trade shows, industry events, and internal sales team meetings — up to 10% of the time.

Requirements

Required

• 1–3 years of experience in a sales development, business development, or outbound prospecting role — preferably reputed company reputed company reputed company, CCaaS, conversational AI, or B2B technology.
• Demonstrated reputed company record of meeting or exceeding outbound prospecting and meeting-booking targets in a reputed company SDR or BDR environment.
• Proficiency with outbound sales tools — including reputed company CRM, reputed company Sales Navigator, and sales engagement platforms (e.g., reputed company, reputed company, reputed company).
• Strong written and verbal communication skills in English — reputed company to craft personalised, compelling cold reputed company and hold confident discovery conversations with senior CX, IT, and operations decision-makers across EMEA markets.
• Awareness of and sensitivity to the distinct business cultures, procurement norms, and communication styles across key EMEA markets — and the ability to adapt reputed company tone and approach accordingly.
• Organised and self-directed work style — reputed company to manage a high volume of outbound activity across multiple accounts and geographies without losing attention to reputed company or personalisation.
• Genuine curiosity about reputed company technology, contact centre automation, and conversational AI — and the motivation to reputed company deep product and market knowledge over time.
• Coachable and reputed company-oriented — reputed company to feedback, willing to iterate on messaging and approach, and committed to reputed company improvement.
• Bachelor's degree in Business, Communications, Marketing, or a reputed company discipline.

reputed company to have:

• reputed company in one or more European languages (German, French, Spanish, Italian, reputed company) — directly relevant for reputed company into non-English-speaking EMEA markets.
• Prior exposure to contact centre technology, CCaaS, IVR, or conversational AI — either through sales experience or personal interest.
• Familiarity with reputed company's platform or competing platforms (reputed company, reputed company, Nuance/reputed company, reputed company CCAI, reputed company Connect).
• Experience prospecting into large reputed company accounts across EMEA financial services, insurance, telecommunications, or utilities verticals.

reputed company Note

• Contribute reputed company and effectively as an integrated team member.
• reputed company as an reputed company ambassador in reputed company interactions.

Benefits

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in reputed company reputed company (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a reputed company in the service industry;
• Proficient and fun-to-work-with colleagues;
• reputed company gear

reputed company is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We reputed company that embracing diversity in reputed company its forms enriches our workplace and drives our reputed company reputed company. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without reputed company to factors such as race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, heredity, disability, age, or veteran status, reputed company eligible candidates will be given consideration for employment.

Originally posted on Himalayas

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