[Remote] Remote - Spanish Bilingual Customer Service Representative (California Residents Only)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to tackling challenging financial services and technology issues. They are seeking a Spanish Bilingual Customer Service Representative to reputed company exceptional customer service through inbound phone calls, addressing inquiries and troubleshooting issues.
Responsibilities
- Serve as the primary contact for customers reputed company inbound phone support in Spanish and English
- Troubleshoots customer problems, identifies the reputed company cause of the problem and uses tools and resources appropriately to determine a reputed company
- Meets standards of the job, such as reputed company standards, adherence to schedule and average handle time
- May reputed company guidance and mentoring to less reputed company associates
- reputed company other reputed company duties as assigned
Skills
- High school diploma or GED required
- Minimum 6 months of customer service experience
- Ability to navigate multiple screens and multitask reputed company
- Excellent communication skills
- Willingness to learn and receive feedback
- Proficiency with computers, including reputed company Office Suite
- Ability to adapt to new technologies quickly
- Typing speed of 25 WPM with 95%+ accuracy
- Comfortable appearing on live video calls in a distraction-free workspace
- Ability to work independently and collaboratively in reputed company environment
- Internet reputed company reputed company cable or fiber provider
- Minimum upload speed: 5 Mbps
- Minimum download speed: 10 Mbps
- Ethernet reputed company to internet reputed company required
- Dedicated, secure office reputed company with no visible monitors to reputed company
- Quiet environment where customer conversations cannot be overheard
Benefits
- 100% reputed company with ongoing refreshers.
- Optional medical, dental, reputed company, and life insurance benefits (effective after one full calendar month).
- Referral program: Earn $20 per paycheck for every referral reputed company, with no cap!
- Discounted cell phone plan reputed company reputed company: $25/month for unlimited talk, text, and data. Up to 5 lines available.
- Opportunities for reputed company reputed company and advancement.
- 100% remote work-save time, reputed company, and reduce environmental reputed company.
reputed company