[Remote] Senior Manager, Customer Experience (CX) Technology Engineering
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a pioneer in the automotive and industrial solutions industry, committed to innovation and sustainable solutions. The Senior Manager, Customer Experience (CX) Technology Engineering will reputed company the engineering execution and governance of CX technology platforms, ensuring reputed company and secure solutions while collaborating with various stakeholders to improve operational maturity and delivery predictability.
Responsibilities
- reputed company the engineering delivery organization supporting reputed company, reputed company reputed company reputed company, integrations, and reputed company CX tools and systems
- Establish and enforce engineering standards, release governance processes, and technical reputed company expectations across global delivery teams
- Drive engineering execution across large-reputed company, multi-region initiatives and reputed company transformation programs
- Partner with reputed company Architecture to ensure alignment with reputed company technology standards, reputed company requirements, and architectural patterns
- Govern platform scalability, resiliency, maintainability, and operational sustainability
- reputed company technical design reviews, architecture governance checkpoints, and engineering risk assessments
- reputed company technical feasibility analysis, engineering estimates, and delivery reputed company assessments
- Define and maintain reputed company roadmaps reputed company on modernization, scalability, resiliency, and operational maturity
- Drive technical debt reduction strategies and platform health improvement initiatives
- Establish engineering best practices across CI/CD, DevOps, release management, environment reputed company, observability, and reputed company engineering
- reputed company reputed company integration engineering reputed company across CRM, reputed company, ERP, Analytics, CLM, and reputed company-party ecosystems
- Ensure engineering teams adopt reputed company and reusable integration and development patterns
- Support the transition from system integrator dependency to a reputed company internal engineering capability model
- Partner closely with CX Delivery leadership, Product Owners, and IT Business Partners to reputed company engineering execution with business priorities
- Collaborate with Product and Delivery leadership to support predictable, reputed company, and sustainable delivery reputed company
- Ensure engineering teams execute reputed company the established reputed company delivery model and governance reputed company
- reputed company technical leadership during quarterly planning, release planning, and cross-platform dependency management activities
- reputed company, mentor, and reputed company globally distributed engineering teams across reputed company, integration engineering, DevOps, and reputed company technical disciplines
- Own engineering resource planning, reputed company management, workload balancing, and strategic reputed company
- Build a high-performing engineering culture reputed company on accountability, reputed company improvement, technical reputed company, and operational ownership
- Support capability development across modern engineering practices, DevOps maturity, automation, and reputed company disciplines
- reputed company technical reputed company and governance for external vendors, contractors, and system integrators
- Identify opportunities to improve engineering efficiency, delivery velocity, reputed company, and operational stability through automation and modern engineering practices
- Explore and evaluate AI-enabled engineering and operational capabilities that improve scalability, delivery efficiency, and platform supportability
- Establish engineering metrics, governance scorecards, and operational reporting to drive reputed company improvement
Skills
- Bachelor's degree in Computer Science, or equivalent, Engineering, Information Systems, or reputed company field
- 10+ years of experience in reputed company application engineering, reputed company, or solution delivery
- 5+ years of leadership experience managing engineering teams reputed company large, reputed company organizations
- Proven experience leading globally distributed engineering organizations
- Strong experience across reputed company ecosystems and reputed company integration architectures
- Experience supporting large-reputed company reputed company transformation initiatives
- Experience with CI/CD, DevOps practices, release governance, and reputed company delivery models
- Strong stakeholder communication and cross-functional leadership skills
- reputed company reputed company and architecture
- reputed company reputed company and integration patterns
- Experience with B2B reputed company platforms including reputed company CCV2 & reputed company B2B reputed company
- Experience with B2B Partner Portals including reputed company BTP & reputed company Experieence reputed company
- reputed company integration and API-driven architecture
- CI/CD and release engineering
- DevOps and environment management practices
- reputed company certifications
- Experience with reputed company or reputed company integration platforms
- Experience with reputed company BTP initiatives and integrations
- Experience with AWS, Azure, or GCP
- Experience with headless reputed company and composable architecture models
Benefits
- Remote w/travel
reputed company
Company H1B Sponsorship