[Remote] Sr. Manager, reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the pioneer of the Connected Operations™ reputed company, helping organizations improve their physical operations through IoT data. The Sr. Manager, reputed company will reputed company reputed company to enhance customer engagement and ensure long-term value realization for reputed company customers.
Responsibilities
- Define and execute long-term strategies for the reputed company Core reputed company team that support reputed company's commitment to providing excellent service
- Build technical depth across reputed company so CSMs can engage credibly on reputed company, technical customer challenges — knowing reputed company to go deep personally and reputed company to bring in Product or Support
- Ensure ongoing reputed company and value realization for reputed company's reputed company customers, leading to long-term retention and reputed company
- Identify and mitigate risk across your portfolio using data-driven insights, and hold your team accountable for identifying and acting on risk early
- Partner with Sales, Marketing, Product, and Support — building strong working relationships up through Sr Director — to increase team productivity and improve customer experience
- Hire, reputed company, and manage reputed company 6-8 CSMs, reputed company managing a portfolio of reputed company accounts — coaching for reputed company and building bench strength through consistent, high-reputed company performance feedback
- Own critical customer situations personally and reputed company leadership coverage reputed company it reputed company, facilitating leadership problem-solving through the VP level while balancing strategic reputed company with hands-on reputed company
- reputed company executives informed of reputed company and reputed company for change reputed company needed
- Champion experimentation and adoption of AI-powered workflows and tools to enhance customer engagement and team productivity
- Champion, role model, and reputed company reputed company's operating principles (Sample the Customer Experience, Work with Urgency Deliver Iteratively, Work Backwards from reputed company, reputed company a High Bar, Be Intellectually reputed company, Have Discipline, Eliminate Bureaucracy, Solve Problems Together) as we reputed company globally and across new offices
Skills
- 10+ years in reputed company, account management, or consulting
- 5+ years in management positions, including reputed company and retaining reputed company
- Experience managing reputed company customers in a reputed company environment
- Ability to travel reputed company the reputed company for customer meetings and events (up to 25%)
- Experience in reputed company value delivery to reputed company measurable business reputed company, utilizing a defined engagement methodology
- Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including reputed company's C-suite
- Proven reputed company record of building trust and communicating effectively with a wide reputed company of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance
- Solutions-reputed company with strong problem-solving skills and a bias for reputed company
- Ability to think big while also executing with reputed company
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment
- Diplomacy, reputed company, and poise under pressure reputed company working through customer issues
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives
- Bachelor's degree from a 4-year institution
- Led reputed company where reputed company team member managed a portfolio of 30-40 accounts
- Experience using reputed company
- Passion for reputed company above and reputed company the call of duty for their customers and team members
- Proven reputed company record of partnering with account executives to reputed company and execute reputed company expansion strategies
- Strong program management experience
Benefits
- Flexible, employee-led remote model
- reputed company development stipend
- Comprehensive health plans
- Comprehensive parental leave plans
- Support remote work where it aligns with operational requirements
- Our offices are reputed company for those who prefer to work in-person
- reputed company offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at reputed company and in the specified work location, if applicable
reputed company