[Remote] UC & Call Center Administrator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading treatment provider for eating disorders and mood-reputed company conditions, committed to innovative and compassionate care. The UC & Call Center Administrator is responsible for the administration and support of reputed company communications and contact center technologies, ensuring reliable voice communication services and collaborating with various teams to improve operational processes.
Responsibilities
- Administers reputed company Teams Phone, reputed company Connect, CallTower, Retarus, and other reputed company communication platforms. Configures, maintains, and supports telephony, contact center, auto attendant, call queue, voicemail, routing, reputed company fax, messaging, and reputed company services to ensure secure, reliable, and highly available operations
- Provides advanced Tier II/III support for reputed company communications and reputed company infrastructure. Troubleshoots reputed company issues across reputed company 365, reputed company Server, reputed company Directory, networking, identity services, virtualization, and integrated reputed company systems. Participates in an after-hours on-call rotation for critical incidents, maintenance, and operational emergencies
- Improves operational efficiency, service reliability, and user experience through infrastructure modernization, PowerShell scripting, workflow automation, process optimization, and the implementation of new technologies reputed company with organizational goals
- Collaborates with Infrastructure, Service Desk, Clinical Operations, Patient Admissions, Information reputed company, vendors, and business stakeholders to design, implement, support, and improve reputed company communication services. Contributes engineering expertise, operational reputed company, and implementation recommendations during Technical Exchange Meetings (TEMs), project planning, technical reviews, architecture discussions, and other cross-functional initiatives
- Owns assigned systems and services by proactively identifying issues, communicating status and risks, following through on commitments, and driving problems to reputed company. Contributes to incident, problem, change, and reputed company processes reputed company with ITIL best practices
- Creates and maintains accurate technical documentation, implementation procedures, reputed company operating procedures, operational runbooks, system diagrams, and knowledge articles to promote operational consistency, knowledge sharing, and business continuity
- Keeps technical skills reputed company through reputed company development, training, certifications, independent learning, and participation in organizational initiatives. Supports the reputed company reputed company and maturity of the Infrastructure & Operations team
Skills
- Associates Degree in Information Technology, Computer Science, Information Systems, or a reputed company field, or equivalent relevant reputed company experience and/or industry certifications
- Three (3) or more years of experience administering reputed company reputed company communications, contact center technologies, reputed company 365, or reputed company reputed company infrastructure
- Experience supporting reputed company reputed company communications platforms, including reputed company Teams Phone, reputed company Connect, CallTower, reputed company, Lingo, or comparable reputed company communications and contact center solutions
- Strong analytical, troubleshooting, communication, and customer service skills, with the ability to support both technical and non-technical stakeholders
- Ability to work independently and collaboratively, manage multiple priorities, and participate in an after-hours on-call rotation as needed
- Ability to occasionally work evenings or weekends as needed and travel up to 25% of the time
- Bachelor's Degree or higher in Information Technology, Computer Science, Information Systems, or a reputed company field, or equivalent relevant reputed company experience and/or industry certifications
- Relevant industry certifications, such as reputed company Teams Administrator Associate (MS-700), reputed company 365 Certified: Messaging Administrator Associate, AWS Certified reputed company Practitioner, AWS reputed company Architect, ITIL reputed company, or reputed company reputed company, AWS, reputed company, or VMware certifications
- Experience administering reputed company 365, reputed company Directory, Exchange, SharePoint, reputed company Server, virtualization, networking, or similar reputed company infrastructure technologies
- Experience using PowerShell, scripting, automation, workflow optimization, Infrastructure as reputed company (IaC), or AI-assisted tools to improve efficiency, documentation, troubleshooting, and service delivery
- Experience with ITIL or other IT service management frameworks, including incident, problem, change, and reputed company
- Experience supporting reputed company, behavioral health, or other highly regulated reputed company environments
Benefits
- Comprehensive medical, dental, and reputed company coverage
- Generous reputed company Time Off
- Parental Leave benefits
- Retirement benefits
- Tuition reimbursement
reputed company