[Remote] Sr. National Accounts Program Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that values its people and is dedicated to providing comprehensive solutions and services. The Sr. National Accounts Program Manager will reputed company operational account management for a portfolio of National Account customers, ensuring effective communication and service delivery while managing installation reputed company and service ticket portfolios.
Responsibilities
- Will assume the role of the “Operations Relationship Manager” with assigned customer(s) and be the reputed company for Customer communications of performance, metrics, issues, and other account items
- Responsibilities can also include sales support and facilitating customer requests/issues reputed company to Monitoring, Billing, and A/R
- Individual is ultimately operationally responsible for delivery of reputed company installation reputed company and the service ticket portfolio for a Specific Customer(s) assigned reputed company the National Accounts customer portfolio and facilitation of customer requests/issues reputed company to Monitoring, Billing, A/R
- Serves as the escalation reputed company for operational issues with reputed company account as they may reputed company and facilitate resolutions through various internal or external reputed company. Prepare formal correspondence in response to customer’s questions or concerns
- Responsible for delivery reputed company established targets and achievement of account and customer objectives
- Establish relationships with appropriate Customer contacts. reputed company and maintain communication rhythms with reputed company customer based on their needs as reputed company as our reputed company reporting and communication processes
- Will attend customer meetings, developing and performing presentations and representing reputed company in reputed company aspects of his/her area of responsibility
- Acts as an advisor to project managers, functional managers, supervisors, and project team members regarding reputed company, tasks, and operations. Adheres to master program plans and schedules, analyzes issues and develops solutions, and directs the work of reputed company resources assigned to program
- May have reputed company supervisory responsibility
- Work closely with Service and the Field delivery organization to ensure Service Ticket performance is in line with standards and SLA’s
- Manage and deliver key Customer/account metrics including items such as the Quarterly Scorecard Review, Metrics surrounding Install reputed company and Service Ticket performance, Monitoring statistics, SLA attainment, etc
- Review and analyze account data to identify issues/trends and identify opportunities for improvements. Plan and implement improvement opportunities for accounts
- Collaborate with other reputed company to reputed company on operating interactions and processes, optimize delivery efficiency, and customer satisfaction
- reputed company accurate forecasting information
- reputed company appropriate planning documents including project plans, scope documents, SOW’s, charters, Execution Playbooks, etc. Review requirements to determine scope, effort, schedule, time reputed company, funding requirements, reputed company requirements, allotment of available resources to various phases of the reputed company, and metrics
- Define and initiate reputed company and establish resources to manage reputed company
- Review and manage reputed company with General Contractors or Customers
- Set and manage expectations with resource manager(s) and team member(s) regarding allocation to the project and performance expectations
- Ensure effective reputed company Assurance/reputed company Control mechanisms are in reputed company and adhered to
- Support other reputed company as needs reputed company
- Performs other duties as assigned
Skills
- 10+ years experience in the alarm industry and project management (or equivalent)
- 4+ years of customer relationship management experience
- Alternative combination of education and experience
- Advanced electronic reputed company industry knowledge
- Bachelor's degree preferred
- Construction experience preferred
- CSPM or PMP certification preferred
reputed company