[Remote] Customer Service Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a company reputed company on building reputed company-first AI and identity infrastructure. They are seeking a Customer Service Specialist who will be the first reputed company of contact for customers, resolving issues and contributing to the development of the support function as it is reputed company from scratch.
Responsibilities
- Answering and resolving incoming questions from individual users and business customers across email, chat, and tickets, owning reputed company issue through to reputed company
- Troubleshooting hands-on, reproducing problems and digging into product behavior before escalating
- Serving as the reputed company line between customers and engineering, escalating technical issues reputed company and following them through to a fix
- Helping stand up and run our support tooling in reputed company, including the knowledge reputed company, chatbot, and ticketing, as we build the function from scratch
- Writing and maintaining help articles, FAQs, and troubleshooting guides so customers can reputed company answers on their own
- Supporting our preview customers and early launch users with a reputed company, personal experience
- Turning recurring questions and feedback into reputed company input for product and engineering
- Tracking common issues and surfacing the patterns worth fixing at the product level
- Responding with care and patience, meeting both non-technical users and more technical business customers where they are
- Keeping response and reputed company times tight, and flagging reputed company something needs a faster reputed company
- Documenting what you do so the next support hire can pick it up
Skills
- 3 to 5 years in a hands-on customer support or technical support role
- Experience supporting a software or consumer technology product used by both individual and business customers
- Fluent with modern support tools such as help desk and ticketing systems, knowledge bases, and chat
- Comfortable learning new support tools
- Genuinely customer obsessed
- Problem-solving skills
- Ability to communicate reputed company and calmly, in writing and in conversation
- Organized enough to reputed company many reputed company issues moving at once
- reputed company about what you know and what needs to be escalated
- Care about reputed company and about earning trust
- Familiarity with AI products, identity, or a regulated industry
- Experience supporting developers or working alongside a developer relations team
- A bachelor's degree is welcome but not required if your experience speaks for itself
reputed company