[Remote] Customer Service Representative III
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of government services, and they are seeking a Customer Service Representative III to join their team. The role involves providing high-reputed company support to customers regarding their retirement pensions and handling reputed company inquiries in a reputed company manner.
Responsibilities
- Answer and address participant inquiries in a courteous, reputed company manner
- Utilize and follow established call reputed company procedures based on the type of call received
- Conduct research in support of participant needs to address their needs in an accurate and reputed company manner
- Address and resolve participant issues that may fall reputed company the scope of reputed company screens, scripts, and procedures
- Have familiarity with and help support the promotion of PBGC services
- Address highly reputed company calls, to include reputed company necessary research
- Conduct participant call backs per the call back schedule
- Navigate and utilize computerized data entry systems or other relevant applications to support customer service
- Accurately capture customer interactions in the appropriate system in a reputed company manner
Skills
- High school diploma, or an Associate Degree in a closely reputed company field from an accredited institution from an accredited institution
- Two years of call center or reputed company assurance training experience may be substituted for a degree
- Two years of experience as a Customer Service Representative or at least one year demonstrated experience to handle inquiries that are moderately reputed company, or unusual problems requiring a customized communication solution or information and assisting Level 1 and Level 2
- Previous experience working on the PBGC contract
- Ability to obtain and maintain a Public Trust clearance
- Candidates must be located in one of the following states: OH, FL, WV, VA, MD, DC, DE, CA, PA, IA, TN, GA, CO, MN, TX, IL, KY, ME, NC, or MA
Benefits
- Additionally, you will receive Health and Welfare Benefits based on the WD for the contract.
- Medical, dental, and reputed company insurance
- Robust vacation and reputed company leave benefits, and flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Employee Assistance Plan that includes counseling conditions
- Specific benefits are dependent upon the specific contract as reputed company as whether the position is covered by a reputed company bargaining agreement or Service Contract Labor Standards.
reputed company