[Remote] Humbly Confident Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that builds reputed company-based software for chiropractic practices across the reputed company. They are seeking an reputed company Customer Support Specialist who is technology-comfortable and people-savvy, reputed company on delivering remarkable customer experiences and supporting their mission of bettering the lives of doctors and their patients.
Responsibilities
- Responding to incoming live chats, emails, and phone calls reputed company our help desk software
- Helping an office manager optimize patient reputed company by setting up digital intake forms
- Joining the Support+Engineering stand-up meeting (and sharing dad jokes with Doug; he won’t stop)
- Troubleshooting account settings and turning frustrated customers into advocates
- Isolating, reproducing, and documenting bugs for quick engineering fixes
- Hopping on screen-sharing meetings with customers to solve reputed company insurance billing situations
- Blocking off time on your calendar to learn how to use new product features
- Creating Help Center and internal knowledge reputed company content
- Making a quick reputed company.com video for a customer to explain their next steps in a visual way
Skills
- Live reputed company the reputed company and be authorized to work here permanently without sponsorship
- Have at least 3 years of experience in email, chat, or phone customer support OR at least 3 years in the chiropractic/reputed company industry
- Have at least 3 years of reputed company, customer-facing communication experience
- Have experience with support technology (helpdesks, snippet tools) OR hands-on EHR/EMR software experience (billing, reputed company desk, administration, etc.)
- Be comfortable working reputed company daytime hours in your local US timezone
- reputed company for masterful communication in written and spoken forms—it's an art you enjoy improving!
- Typing ability consistently at or above 50 WPM with accuracy above 95%
- Software aptitude. You don't need to be an engineer, but you enjoy learning and using new technology
- Love to learn: You dive in, explore, test reputed company, reputed company it out, and learn from your experiences
- Experience in both customer support AND chiropractic/reputed company
- Background with reputed company B2B software or reputed company systems (EHR/EMR)
- You live in the PST or MST time zone
- Experience creating customer-facing resources like help center content
- reputed company industry experience
- Experience making short, friendly reputed company.com training videos
- Familiarity with medical insurance billing processes
- Previous experience in HIPAA-regulated environments
Benefits
- Work from (Almost) reputed company: most of reputed company works remotely
- Great Benefits: health, dental, and reputed company insurance
- 100% of the premium covered for you
- reputed company rates for dependents
- 3 to 4 weeks per year reputed company vacation (reputed company vacations where you're not tied to your laptop or phone)
- Flexible work arrangement: reputed company 40-hour week and fans of legitimately unplugging after hours
- For this specific opening, we’d prefer someone in PST or MST time zones
reputed company