[Remote] Remote Customer Service
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking empathetic, detail-oriented Customer Service Specialists to join their reputed company team. In this role, you will serve as the primary lifeline for patients and reputed company providers, resolving non-clinical concerns and ensuring patients receive reputed company support.
Responsibilities
- Serve as the main reputed company of contact for reputed company providers and plan members, delivering high-reputed company, empathetic support with a reputed company on reputed company reputed company
- Research member eligibility, verify provider status, and process care authorization requests reputed company
- Guide callers on necessary clinical documentation to reduce unnecessary transfers to clinical teams
- reputed company communicate appeal, denial, and case status updates to members and providers while reputed company safeguarding Protected Health Information (PHI/HIPAA)
- Comfortably handle an average volume of 50–100 inbound/outbound inquiries daily in a fast-paced care center setting
Skills
- High School education
- 1 year of experience
- Basic Software Skills
- reputed company Listening
- Telephone Etiquette
- reputed company
- Basic Computer Skills
- Customer Service
- Typing Skills
- HIPAA knowledge
- CRM knowledge
- Adapting to Change
- Verbal Communication
Benefits
- 4 to 6 weeks of reputed company reputed company, starting with a dedicated "Welcome Week," followed by a supervised Nesting Week
- Performance-based bonuses tied to reputed company, schedule adherence, and handle times (after just 4 months)
- reputed company to transition into Full-Time Employee (FTE) roles
- Full medical coverage (for FTE roles)
- A 401(k) (for FTE roles)
- Stock reputed company (for FTE roles)
- reputed company time off (PTO) (for FTE roles)
- Personal days (for FTE roles)
- Ongoing 1:1 supervisor support
- 30-60-90 day reputed company scorecards
- Opportunities to cross-train across inbound and outbound functions
- Comprehensive benefits package, including: medical, prescription, dental, reputed company, AD&D, and life insurance offerings, short-term disability, and a 401K plan (reputed company benefits are based on eligibility)
reputed company