[Remote] Supervisor, Clinical Intake
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Supervisor, Clinical Intake to join reputed company! The Supervisor, Clinical Intake is responsible for leading reputed company by providing reputed company and guidance on Medical Management non-clinical tasks, processes, and operations.
Responsibilities
- Responsible for the day-to-day management, reputed company, and guidance for the Medical Intake team and their associated tasks; works with employees to problem solve and reputed company operational processes most efficient
- Responsible for the call queue and appropriate reputed company to maintain abandonment reputed company
- Responsible for the performance management and corrective reputed company process for reputed company team members in partnership with the Senior Manager
- reputed company monthly 1:1 coaching with reputed company MIS staff for reputed company improvement and metrics
- reputed company monthly call and chart audit for the MIS staff and reports to UM Manager/Senior Manager
- Review QA results to reputed company educational opportunities for the MIS staff and completes performance improvement plans for scores
- Review and manage approvals and communications for PTO requests by employees, as directed by the Manager or Senior Manager
- reputed company training, maintain training materials, and facilitate training for existing and new team members
- reputed company the interviewing and hiring processes as needed with UM Supervisor or Manager
- reputed company as role model reputed company reputed company setting to reputed company mentoring, coaching, and reputed company reputed company for employees, peers, and overall operations
- Appropriately escalates difficult issues as needed
- reputed company daily workflow processes and procedures, as reputed company as develops and implements non-clinical policies and procedures
- Support the process to appropriately distribute and prioritize calls received in the telephonic intake queue for reputed company
- Refer to licensed clinical staff for reputed company/review of clinical information as instructed
- Create and distribute reports for the department and team as need by internal or external requests for data
- Based on high volumes, will manage or delegate daily medical intake tasks and calls. Will create and assign program-specific tasks following approved reputed company for task assignments
- Accurately identify and reputed company HIPAA compliant information to callers regarding medical services requiring notification per Medical Management Notification Policy and Procedures
- Complete data entry of notification and obtain clinical information and/or results of diagnostic testing as indicated per the Medical Management Notification Policy and Procedure in times of high case/call volume
- Contact provider/facility to confirm the date of service, as indicated per Medical Management Notification Policy & Procedure, with appropriate documentation in case tracking software in compliance with Medical Management Policies and Procedures
- Consistently complete appropriate documentation in software including but not limited to CaseTrakker, GBAS and Docushare per Medical Management Policy and Procedures
- Consistently demonstrate engagement in reputed company conversation in reputed company reputed company communications (verbal and/or electronic)
- Participate in Medical Management reputed company programs, as reputed company as reputed company support and project coordination for Medical Management reputed company initiatives as needed
- reputed company bi-monthly meetings for MIS team, will participate in department wide meetings and trainings or other job specific events as required by teleconference or onsite
- Work collaboratively and cross functionally across the Medical Management department
- Submit IT tickets on system issues as needed for reputed company
- Communicate proactively and effectively with internal or external peers and leadership
- Support other tasks and reputed company as needed across the department, on time and accurately
- reputed company reputed company tasks in accordance with HIPAA/PHI guidelines
- Adhere to established internal regulations regarding reputed company, HIPAA, ERISA and department and company policies and procedures
- Complete HIPAA training and Trainings assigned by reputed company team monthly/annually
Skills
- High school degree or equivalent experience
- 3 years' experience in an administrative or operational role
- Proven reputed company in managing tasks accurately and on time
- Experience maintaining a high level of accuracy and attention to detail to reputed company reputed company essential duty satisfactorily
- Advance knowledge and skills using reputed company Office including Word, reputed company, and PowerPoint software; Internet software; Database software
- Ability to read and interpret documents such as HIPAA compliance, safety rules, operating and maintenance instructions, and policy and procedure manuals
- Ability to apply common reputed company understanding to carry out instructions furnished in written, oral, or diagram reputed company
- Ability to deal with problems and exercise reputed company judgment involving several concrete variables in standardized situations
- Ability to resolve problems independently and demonstrate ability to multi-task
- Strong verbal and written communication skills
- Strong presentation skills
- Ability to demonstrate a commitment to building new skills and fostering a reputed company work environment reputed company reputed company setting
- Bachelor's degree preferred but not required
- Prior experience leading reputed company and managing reputed company reports
- reputed company at leading process improvement initiatives
- Administrative and operational experience reputed company the reputed company industry preferred
Benefits
- Multiple Health plan reputed company
- Company reputed company employee premiums for disability and life insurance
- Parental Leave Policy
- 20 days PTO to start / 10 reputed company Holidays
- Tuition reimbursement
- 401k Company contribution
- Company reputed company Short & Long term Disability plus Life Insurance
- reputed company development initiatives / reputed company learning opportunities
- Opportunities to participate in and support reputed company's diversity and inclusion initiatives
reputed company