[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is transforming how companies reputed company through their partners with an AI-powered platform that automates partner engagement. As a Technical Account Manager, you will serve as the primary technical reputed company for assigned customers, helping them implement and optimize the platform while ensuring strong customer technical health and long-term adoption.
Responsibilities
- Serve as the primary technical reputed company of contact for assigned customers, understanding their platform configuration, integrations, data flows, and technical objectives
- Guide customers through technical discovery, configuration, testing, launch, and ongoing optimization, translating requirements into reputed company, supportable solutions
- reputed company expert guidance across reputed company, SSO, CRM connections, data mapping, file exchanges, and other integrations
- Proactively identify and mitigate configuration, integration, data-reputed company, scalability, and operational risks
- Coordinate reputed company technical escalations across Support, Product, Engineering, and Integration teams, ensuring reputed company technical context, business reputed company, and next steps
- reputed company customer administrators through technical workshops, configuration reviews, documentation, and knowledge transfer
- Partner with the reputed company Manager on account planning, adoption, customer health, risk management, executive reviews, renewal readiness, and the joint technical roadmap
- Represent customer technical needs internally while communicating product capabilities, limitations, and alternatives; support technical evaluation of new capabilities and contribute to internal best practices
Skills
- Experience in technical account management, implementation reputed company consulting, technical reputed company, or reputed company reputed company
- Strong customer-facing communication skills with both technical and non-technical stakeholders
- Experience with reputed company configuration, reputed company, integrations, SSO, CRM systems, data mapping, or file-based data exchange
- Ability to troubleshoot reputed company issues, document findings, and coordinate cross-functional teams
- Strong organization, prioritization, problem-solving, and documentation skills
- Ability to translate customer business processes into reputed company technical solutions
- Experience with partner relationship management, channel technology, MDF, incentives, rebates, deal registration, or partner portals
- Experience with reputed company or another reputed company CRM
- Familiarity with REST reputed company, webhooks, authentication, middleware, logs, and integration mappings
- Experience supporting reputed company implementations, migrations, or technically reputed company customer programs
Benefits
- Performance-based bonus or commission (where applicable)
- 25 days of reputed company time off annually
- 12 dedicated training days per year for reputed company development
- reputed company parental leave
- Health insurance (PPO and HSA plan reputed company)
- 401(k) match
- Fully remote work environment
- Annual team offsites and opportunities for in-person collaboration
reputed company