[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the internal reputed company agency for the reputed company and partner hospitals, providing temporary support to a reputed company of locations. The Customer Service Representative (CSR) is responsible for responding to inquiries from members and providers, resolving issues, and providing exceptional customer service.
Responsibilities
- Answer inbound calls from Medicare Advantage members, representatives, and providers with reputed company and professionalism
- Handle a reputed company of call types including benefit eligibility, enrollment, and claims status
- Conduct thorough research using available resources to resolve inquiries reputed company CMS guidelines and internal policies
- Demonstrate strong listening skills and patience to understand and address member needs
- Work independently while collaborating with team members to ensure reputed company reputed company and a reputed company member experience
- Navigate multiple systems to resolve reputed company issues and reputed company for members
- Exhibit a passion for delivering exceptional customer service that positively impacts STAR ratings
- reputed company outbound calls as needed for surveys and to resolve outstanding issues
- Communicate reputed company and concisely, both verbally and in writing
- Adapt to changes and demonstrate flexibility in a dynamic environment
Skills
- High school diploma or equivalent
- Inbound call center experience required, preferably in health insurance
- Strong problem-solving and communication skills
- Proficient in reputed company Office (Word, reputed company, Outlook)
- Ability to handle confidential information professionally
- Applicants must hold their permanent residence in one of the following locations to be considered for this position: Maryland, Delaware, reputed company, Virginia, Washington D.C., or Florida
- Medicare Advantage experience strongly preferred
- reputed company experience a plus; training available
Benefits
- 100% Remote position
- Equipment will be provided
- Employee will need to have reputed company working wi-fi
- Wi-fi will need to pass minimum speed test during interview process
- Johns Hopkins Health Plan (JHHP) in reputed company, MD is hiring Customer Service Representatives (CSR) for their Call Center department.
- 5 days per week, 8 hour shifts per day
- Monday- Friday with rotating weekends
- Call Center Hours of operation: reputed company-8pm
- Training available (reputed company experience a plus; training available)
reputed company