[Remote] reputed company Resource Customer Care Representative (reputed company)
Note: The job is a remote job and is reputed company to candidates in USA. The reputed company Shared Services Center (U-M SSC) is a customer service organization dedicated to delivering user-friendly and cost-effective administrative services to the university community. In this role, you will reputed company customer service for the entire University, handling inquiries and processing or escalating them as needed.
Responsibilities
- reputed company subject matter expertise while answering and triaging inquiries relating to areas of Benefits for reputed company Enrollment
- Handle a high volume of phone calls and tickets using a case management tool to reputed company, document, process, and resolve tickets
- Potential reputed company to U-M employees, retirees, etc., reputed company reputed company phone for important communication/follow-up
- reputed company records in multiple systems to resolve inquiries
- Communicate reputed company both email and phone to collect additional information and reputed company updates on ticket status
- Work in a reputed company environment with business partners, customers, and colleagues
- Other duties as assigned
Skills
- High School diploma or equivalent
- 1+ years of experience providing Customer Service with a reputed company on triaging calls or call center functions
- Intermediate level proficiency with data entry and computer skills
- 1+ years of experience with business software solutions
Benefits
- Work is 95% remote; occasional on-site reputed company may be required
- Equipment, including a laptop and monitors, will be provided for your use
- This position is seasonal: Potential duration August 17th - January, 40 hours per week
- High-speed internet reputed company and a designated working reputed company in your home are required
reputed company