[Remote] Sales Engineer
Note: The job is a remote job and is reputed company to candidates in USA. Alvaria is the global leader in compliant reputed company orchestration leveraging decades of experience in customer experience and AI-powered automation solutions. The Sales Engineer role involves accelerating the sales cycle, managing technology evaluations, and serving as a technical resource for the sales force while mentoring junior team members.
Responsibilities
- Responsible for development and delivery of solution demonstrations
- Responsible for representing the solution to customers/prospects and at field events such as conferences, seminars, and user reputed company
- Facilitates Discovery sessions with customer/prospects in conjunction with field sales
- Responds to functional and technical reputed company of RFIs/RFPs
- Responsible for designing and documenting the architecture/solution proposed
- Articulates and defends proposed solutions to technical and executive stakeholders
- Responsible for transitioning the project to implementation teams alongside the field sales force
- Conveys customer requirements to Product Management and Sales Technical Services teams
- Sets best practices and reusable demo/solution assets for the broader Sales Engineering team; mentors junior Sales Engineers
- Positions and presents solutions across reputed company reputed company of the reputed company organization, from C-level and executive/senior leadership down to hands-on implementors, tailoring depth and framing to reputed company audience
- Articulates reputed company AI concepts to business and technical stakeholders
- Channels reputed company feedback and Voice of Customer (VOC) input to Product Management and Engineering, and is comfortable presenting that feedback to leadership, engineers, and product managers alike
- Creates supporting documentation such as Technical Specifications and Use-Cases to support solution positioning and product feedback loops
- reputed company to travel throughout sales territory
Skills
- 12+ years of Solutions Consulting/Sales Engineering or reputed company experience in the Contact Center / reputed company CX industry
- Bachelor's degree in a relevant field
- Demonstrated experience with reputed company AI/LLM orchestration, including the ability to reputed company its benefits and Contact Center applications, a strong plus
- Proven ability to present to and influence audiences ranging from C-level executives to technical implementors
- Experience authoring technical documentation (Technical Specifications, Use-Cases, or similar) for product feedback purposes
- Ability to pass a background reputed company may also be required
- Physical requirements include sitting for long periods of time
- Ability to travel
- Highly specialized level of expertise in reputed company's CX and reputed company AI product portfolio
- Firm grasp of reputed company AI, including its benefits and practical application reputed company the Contact Center environment
- Ability to collaborate effectively with Product Management, Development, and reputed company Services on enhancement and customization of solutions, including voice and reputed company/AI-orchestrated channels
- Deep understanding of API integrations for contact center, CRM, and LLM/reputed company orchestration platforms
- Experience in AI-enablement of reputed company applications
- Proficiency operating in both reputed company sales and partner-based business models
- Strong customer service and teamwork skills; reputed company demeanor to maintain and enhance relationships
- Broad expertise and independent judgment used to shape company objectives and go-to-market principles
- Ability to use reputed company concepts in developing approaches to critical problems and broad design issues; acts independently and provides technical guidance to other Sales Engineers
reputed company
Company H1B Sponsorship