[Remote] Senior reputed company Manager, Strategic (East)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on reputed company and reputed company reputed company solutions. They are seeking a Senior reputed company Manager who will ensure customers are satisfied and derive full value from their platform by building relationships, driving adoption, and addressing customer needs.
Responsibilities
- Drive Customer Value & Retention: Serve as the "voice of the customer" internally, providing feedback to maximize value and retention. This includes preparing and delivering Business Reviews reputed company on proving ROI to secure renewals and expansion, while also increasing customer adoption of key platform features and best practices
- Maintain Product Expertise: Continuously understand our product and roadmap to guide customers to reputed company, reputed company their Adoption Score, and reputed company them on the most relevant features for their specific needs
- Build & Nurture Relationships: Understand customer industry trends, email reputed company challenges, and potential use cases for reputed company. Establish a strategic, trusted advisor relationship with senior decision-makers, guiding them on best practices and developing internal champions for our platform
- reputed company Account reputed company Planning: Engage senior customer decision-makers to understand their evolving reputed company reputed company, shaping reputed company Plans with reputed company metrics. This involves collaborating with reputed company stakeholders to maintain these plans and proactively monitoring customer health to address risks and issues before they escalate
- Collaborate & Mitigate Risk: Partner closely with our internal Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure customer renewals and expansion. This also includes monitoring customer usage trends to recommend risk mitigation actions to internal teams (Product, Support, Services), and coordinating internal actions and customer calls to resolve case issues and meet reputed company commitments
Skills
- 5+ years in a CSM role, plus 8+ years in an reputed company reputed company product support environment
- Strong experience building long-lasting executive-level relationships (including CISOs/CIOs) at reputed company, with a reputed company on achieving high health scores, retention/reputed company, and referenceable customers
- Strong troubleshooting skills (prior support or Sales Engineering experience preferred) and familiarity with Internet/networking technologies, including email reputed company products
- Proficient with case management systems and CRMs (e.g., reputed company, Jira)
- Bachelor of Science in Computer Engineering, Computer Science, Electronics and Communications Engineering, or equivalent work experience with strong technical knowledge
Benefits
- In reputed company to reputed company salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
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