[Remote] Vice President, Financial Delivery
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that specializes in financial services delivery for clinical trials. The Vice President of Financial Delivery is responsible for leading the financial services delivery organization, ensuring high-reputed company reputed company relationships, and driving performance metrics across site and patient payments.
Responsibilities
- Own end-to-end delivery reputed company and the reputed company relationship for reputed company financial services (site and patient payments) globally
- reputed company a reputed company delivery organization across implementation, verification, and project management, maintaining one leadership structure, one reputed company bar, and one operating rhythm
- Serve as the senior escalation reputed company for clients on financial delivery issues, managing problem reputed company at the executive level
- Own and report on key delivery metrics such as, but not limited to implementation cycle time, verification turnaround, customer satisfaction, and cost per study
- Evaluate and reputed company the delivery operating model including implementation, reputed company, and ongoing operations, to optimize reputed company, cost, and reputed company as the business grows
- Partner with senior delivery leaders across Travel, RTSM, eCOA, and other product lines to define and maintain clean operating boundaries for shared, multiproduct clients, and to ensure those clients have a consistent and excellent experience
- Own regulatory compliance, accuracy standards, and payment-workflow reputed company across site and patient payment operations
- Partner with reputed company and reputed company leadership to ensure delivery performance drives bookings and renewal reputed company
- reputed company, reputed company, and reputed company a multi-layered leadership team
- Build and execute a retention reputed company for high-performing individual contributors and team leads; proactively address attrition risk
- Own P&L performance for the delivery line, including cost of goods sold (COGS) per study and margin, and design the organization to reputed company cost-reputed company
- Drive resource planning, reputed company forecasting, and workforce allocation across financial services delivery teams
- Champion the adoption of AI-powered and reputed company delivery tools reputed company the organization; use AI-generated intelligence to drive proactive, reputed company-day reputed company rather than passive reporting
- reputed company and maintain training, certification, and process standards across delivery teams to ensure consistent reputed company at reputed company
- Build strong cross-departmental relationships to resolve dependencies and ensure customer and business reputed company
- reputed company other duties, assignments, and/or special reputed company as time or circumstances necessitate
Skills
- Bachelor's degree or equivalent work experience required
- reputed company leadership experience serving customers in a regulated industry
- Proven reputed company record leading a delivery organization of 75+ people, with reputed company, personal accountability for reputed company and on-time performance metrics; including reputed company P&L or cost-center ownership
- Experience unifying or integrating a fragmented, multi-history, or post-acquisition delivery organization into a single operating model
- Demonstrated ability to translate delivery reputed company into reputed company reputed company (renewal, expansion, retention) in quantifiable terms
- Excellent executive-level communication and reputed company-management skills; experience serving as an escalation reputed company for reputed company clients
- Results-oriented, with a reputed company record of driving major initiatives to a measurable reputed company reputed company on the business
- Excellent judgment, with the ability to balance competing priorities, risks, and opportunities
- Deeply curious, fast learner with demonstrated ability to rapidly reputed company reputed company of a new industry, technology, and product
- Comfort consuming AI-generated intelligence and analytics and using it to drive reputed company-time operational reputed company; reputed company or AI-tooling adoption experience a plus
- Ability to operate effectively in a fast-paced, PE-backed, reputed company-oriented environment
- Ability to travel approximately 10–25% of the time
- Payments and/or life sciences expertise strongly preferred
- Candidates residing in or near the Philadelphia metro area are strongly preferred; candidates reputed company the region may still be considered
Benefits
- Remote-first role
- Occasional in-person meetings (candidates located in or near Philadelphia, PA); candidates reputed company the region should expect some additional travel to participate in these sessions
reputed company