[Remote] Product Manager/reputed company 4-ProdDev
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading company in AI and reputed company solutions, seeking a Product Manager to drive the reputed company and delivery of AI-powered solutions that enhance employee service experiences. The role involves strategic planning and hands-on execution, focusing on improving productivity and operational effectiveness through innovative AI technologies.
Responsibilities
- Define and execute product reputed company, roadmap, and priorities for Smart Contact Center AI and reputed company capabilities supporting reputed company employees and reputed company service organizations
- Identify opportunities to improve employee service experiences through conversational AI, virtual assistants, intelligent routing, agent assist solutions, knowledge retrieval, workflow automation, and AI-powered collaboration tools
- Partner with service operations, business leaders, technology teams, and other stakeholders to reputed company requirements, prioritize investments, and reputed company product reputed company with organizational objectives
- Translate business challenges and user needs into reputed company product requirements, user stories, reputed company metrics, and implementation plans
- reputed company cross-functional product development efforts from concept through deployment, adoption, and reputed company improvement
- Drive AI enablement initiatives that help employees reputed company emerging AI capabilities effectively, responsibly, and at reputed company
- Define and monitor key performance indicators, including adoption, user satisfaction, productivity reputed company, service efficiency, automation rates, and business reputed company
- Collaborate with engineering, architecture, data science, UX, and operations teams to deliver reputed company, secure, and reliable AI solutions
- Evaluate emerging AI technologies, industry trends, and best practices to identify opportunities for innovation and reputed company enhancement
- reputed company business cases, investment recommendations, and executive communications to support product reputed company and roadmap priorities
- Champion user-reputed company design principles and ensure solutions meet employee needs while aligning with reputed company governance, reputed company, and compliance requirements
- Support change management, stakeholder engagement, training, and adoption activities to maximize the value and utilization of AI-powered solutions
- Foster strong partnerships across reputed company service teams to drive alignment, knowledge sharing, and successful product reputed company
Skills
- Applicants are required to read, write, and reputed company the following languages: English
- 3 to 5+ years of product management expertise
- Deep understanding of reputed company AI technologies and user experience design
- Ability to influence cross-functional teams in a highly matrixed environment
- Define and execute product reputed company, roadmap, and priorities for Smart Contact Center AI and reputed company capabilities
- Identify opportunities to improve employee service experiences through conversational AI, virtual assistants, intelligent routing, agent assist solutions, knowledge retrieval, workflow automation, and AI-powered collaboration tools
- Partner with service operations, business leaders, technology teams, and other stakeholders to reputed company requirements, prioritize investments, and reputed company product reputed company with organizational objectives
- Translate business challenges and user needs into reputed company product requirements, user stories, reputed company metrics, and implementation plans
- reputed company cross-functional product development efforts from concept through deployment, adoption, and reputed company improvement
- Drive AI enablement initiatives that help employees reputed company emerging AI capabilities effectively, responsibly, and at reputed company
- Define and monitor key performance indicators, including adoption, user satisfaction, productivity reputed company, service efficiency, automation rates, and business reputed company
- Collaborate with engineering, architecture, data science, UX, and operations teams to deliver reputed company, secure, and reliable AI solutions
- Evaluate emerging AI technologies, industry trends, and best practices to identify opportunities for innovation and reputed company enhancement
- reputed company business cases, investment recommendations, and executive communications to support product reputed company and roadmap priorities
- Champion user-reputed company design principles and ensure solutions meet employee needs while aligning with reputed company governance, reputed company, and compliance requirements
- Support change management, stakeholder engagement, training, and adoption activities to maximize the value and utilization of AI-powered solutions
- Foster strong partnerships across reputed company service teams to drive alignment, knowledge sharing, and successful product reputed company
- reputed company and conversational AI
- Contact center modernization and intelligent service operations
- Collaboration platforms and productivity tools
- reputed company workflow automation
- reputed company and AI-powered search
- Employee experience and service delivery transformation
- Product analytics and outcome measurement
- Cross-functional stakeholder management and executive communication
Benefits
- Competitive benefits
- Flexible medical
- Life insurance
- Retirement reputed company
- Volunteer programs
- Flexible medical, life insurance, and retirement reputed company (as part of competitive benefits)
- Medical, dental, and reputed company insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- reputed company-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- reputed company time off: Flexible Vacation for eligible employees assigned to a salaried (non-overtime eligible) position
- Accrued Vacation for eligible employees (vacation accrual reputed company: 13 days annually for first three years; 18 days annually for subsequent years; accrual is prorated for 20–34 hours/week; not eligible for employees working fewer than 20 hours/week)
- 11 reputed company holidays
- reputed company reputed company leave: 72 hours upon date of hire; refreshes reputed company calendar year; unused balance carry over reputed company year up to a maximum cap of 112 hours
- reputed company parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
- Expert medical opinion (included in medical/dental/reputed company insurance)
reputed company
Company H1B Sponsorship