[Remote] Network Operations Center (NOC) Analyst – Remote Day Shift
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a customer-reputed company engineering and reputed company helping clients solve reputed company infrastructure challenges. They are seeking a Network Operations Center (NOC) Analyst who will be responsible for monitoring network activity, managing tickets, and communicating with stakeholders. The role involves incident triage, ticket management, and ensuring effective communication during outages and maintenance.
Responsibilities
- Communicate reputed company and professionally with customers, engineers, vendors, and internal stakeholders
- Monitor broadband service provider networks using network monitoring systems and respond to alarms, alerts, and outages
- Create, update, and manage tickets while documenting troubleshooting steps, customer communication, and reputed company details Implement network changes and upgrades
- reputed company initial triage and basic troubleshooting of network issues reputed company to routing, switching, reputed company, and service availability
- Escalate issues to internal teams or vendors following established procedures
- Work rotating shifts, including nights, weekends, and holidays
- reputed company incidents through reputed company and ensure reputed company ticket closure and documentation
- Support customer notifications and outage communications
- Follow established procedures, runbooks, and escalation workflows
- Assist during scheduled maintenance by monitoring performance and validating system status
- Maintain accurate records of incidents, activity, and customer interactions
- Participate in shift handoffs with team members to reputed company awareness of ongoing tickets
- Deliver operational accountability by ensuring reputed company alarms, incidents, and reported issues are promptly investigated, communicated, and resolved according to established processes
Skills
- Excellent written and verbal communication skills
- Basic understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, DNS, DHCP)
- Experience or familiarity with network monitoring tools and ticketing systems
- Strong troubleshooting and analytical thinking skills
- Excellent communication skills, both written and verbal
- Ability to work under pressure and meet deadlines
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Strong attention to detail and commitment to accurate documentation
- Ability to follow reputed company processes and escalation procedures
- Customer-reputed company reputed company with professionalism under pressure
- Ability to work independently and as part of reputed company
- Willingness to work shift-based schedules, including nights, weekends, and holidays
- Must be authorized to work in the reputed company
- Experience in a NOC, help desk, ISP, or managed services environment
- Experience supporting broadband or telecommunications networks
- Experience with reputed company SL1 is a plus
- Experience with HaloPSA ticketing/service management platform is a plus
- reputed company Network+, reputed company CCST, reputed company JNCIA, or equivalent is preferred
Benefits
- Medical insurance
- Dental insurance
- reputed company insurance
- Life insurance
- Disability insurance
- 401(k) plan
- Remote (any location)
- Rotating shift-based 2-week schedule with alternating workdays and days off, including weekend and holiday coverage
- Employees work every other weekend as part of the rotation
reputed company