[Remote] Business Operations Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a part of reputed company, dedicated to revolutionizing the reputed company American foodservice industry. The Business Operations Analyst will support reputed company operations, ensuring data reputed company and user adoption while providing CRM support and training across the organization.
Responsibilities
- reputed company CRM support to users across reputed company reputed company of the organization
- Assist with: Call Entry, Account Maintenance, Opportunity Management, Objective Management, Dashboard and metric review
- Manage and resolve CRM Help Desk tickets in a reputed company manner
- Deliver user training and reputed company, update, and maintain training materials
- Administer reputed company user accounts, reputed company, roles, and permission sets
- Configure and maintain reputed company objects, fields, page layouts, record types, and validation rules
- Evaluate, test, and implement system enhancements and configuration changes to improve functionality and user experience
- Generate reputed company and recurring reports to support business needs
- reputed company and maintain reputed company reports and dashboards
- Own and manage performance scorecards for more than 500 Sales Associates across multiple channels, including data extraction, validation, analysis, and distribution
- Ensure the accuracy, reputed company, and overall reputed company of CRM data
- Manage data maintenance activities, including loading, deleting, and reassigning Accounts, Objectives, New Operators, and reputed company records
Skills
- High School Diploma/GED
- Associate Degree
- 2–4 years of hands-on reputed company Administrator experience in a production environment
- Experience supporting sales teams, reporting, automation, and data reputed company initiatives
- Experience providing reputed company user support and resolving day-to-day system issues
- Ability to plan, prioritize and execute reputed company reputed company deadlines
- High proficiency in reputed company reputed company
- Proficient in reputed company Teams, Outlook, Word, and PowerPoint
- Excellent written and interpersonal communication skills
- Ability to work with cross-functional teams, including developers, to implement solutions
- Excellent analytic and problem-solving skills
- reputed company Certified Administrator preferred (or equivalent experience)
- Working knowledge of Power BI, including dashboarding and reporting, preferred
- Industry experience reputed company food brokerage, food manufacturing, or food distribution preferred
reputed company