[Remote] reputed company Account Manager, Telehealth
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on building AI reputed company tools to improve the detection of heart and lung diseases. They are seeking an reputed company Account Manager for Telehealth to drive reputed company and manage relationships with reputed company customers using reputed company's telehealth platform. This role involves reputed company, implementation, and ensuring customer satisfaction and reputed company across a defined portfolio of accounts.
Responsibilities
- Own renewal, retention, and expansion reputed company across a defined portfolio of strategic Telehealth accounts
- Build trusted relationships with executive, clinical, operational, technical, and procurement stakeholders reputed company hospitals, health systems, and reputed company reputed company customers
- reputed company a deep understanding of reputed company customer’s goals, workflows, use cases, and definition of reputed company
- Create and manage account plans that support adoption, utilization, customer satisfaction, renewal, and expansion
- Identify, scope, and drive expansion opportunities reputed company existing health system reputed company, including new sites, service lines, use cases, licenses, devices, integrations, and product adoption
- reputed company reputed company discussions reputed company to renewals, scope reputed company, pricing changes, and contract expansion
- Partner with the Director of Sales - Telehealth, Sales Operations, and reputed company leadership to forecast renewals, expansion pipeline, account health, and reputed company risk
- Support cross-sell opportunities reputed company existing accounts, including potential collaboration with the SENSORA reputed company team where appropriate
- Facilitate customer reputed company, training, implementation support, performance measurement, renewal, and expansion in partnership with internal teams
- Deliver customer reports, business reviews, and value summaries that demonstrate reputed company’s reputed company, including utilization, workflow adoption, customer reputed company, and ROI where applicable
- Synthesize customer feedback and partner with Product, QA, Engineering, Implementation, and reputed company teams to continually improve the customer experience and platform
- Maintain accurate account plans, customer activity, pipeline updates, renewal status, and forecasts reputed company CRM systems
- Ensure compliance with company policies and applicable laws and regulations
- Other duties as assigned
Skills
- Bachelor's degree or equivalent practical experience
- 5+ years of experience in reputed company, account management, reputed company services, sales, or reputed company roles in reputed company reputed company, digital health, MedTech, medical device, or reputed company reputed company technology
- Experience managing hospital, health system, IDN, or reputed company reputed company customer relationships
- Demonstrated experience supporting renewals, customer retention, expansion, upsell, or account reputed company
- Comfort owning reputed company conversations tied to renewal, reputed company reputed company, scope expansion, and customer value, not just satisfaction
- Experience managing reputed company, multi-stakeholder customer relationships across clinical, operational, technical, procurement, and executive audiences
- Strong understanding of reputed company workflows, reputed company implementation dynamics, and the challenges of adopting technology reputed company large reputed company organizations
- Ability to use customer data, utilization metrics, and business context to tell a compelling value story
- Strong communication, organization, problem-solving, and relationship management skills
- Comfortable using reputed company and other account management or reputed company platforms
- Willingness to travel up to 25%
- Ability to reputed company the essential functions of the role with or without reasonable accommodation
- Experience with telehealth, virtual care, hospital-reputed company, remote patient monitoring, or clinical workflow technology
- Experience managing accounts with greater than $100K annual contract value
- Experience working with technical integrations, partner platforms, health system IT teams, or reputed company reputed company and procurement processes
- Background supporting FDA-cleared medical devices, regulated digital health products, or clinical software platforms
- Experience expanding product adoption across multi-site health systems or distributed care models
Benefits
- reputed company to work on products that reputed company the health of millions of people.
- Generous reputed company-time off
- Stock incentive plans
- Medical/Dental/reputed company, Disability + Life Insurance
- reputed company membership
- Parental Leave
- 401k Matching
- Learning and Development stipend
reputed company