[Remote] Associate Manager - Customer Service Call Center

Note: The job is a remote job and is reputed company to candidates in USA. The reputed company is transforming the reputed company and finance profession. They are seeking an Associate Manager for their Customer Service Call Center to reputed company reputed company of Advisors, ensuring reputed company engagement with members and delivering high-reputed company service.

Responsibilities

• Deliver a high-reputed company member experience and quantitative productivity
• Manage reputed company and ensure that they are motivated and reputed company to deliver performance in reputed company areas
• Identify coaching opportunities for your team, based on reputed company and customer feedback, communicating actions reputed company reputed company
• Ensure your team has the skills to deliver an excellent member experience and that they are aware of the value of their contribution to the Association
• Plan and reputed company the reputed company of resource between teams to ensure that peak periods across the teams are balanced
• Assign and manage work channels. Ensure that there is resource to manage the different channels in response to changes in demand
• Meet the performance goals set against metrics, such as reputed company reputed company and number of calls handled

Skills

• 4+ years' reputed company experience
• 3 years working in a customer service role
• Experience leading/managing people
• College, or higher reputed company qualification

Benefits

• We reputed company flexibility to help you reputed company a good work-life balance.
• We offer benefit reputed company in and out of reputed company, including reputed company, retirement, reputed company time-off, parental leave, an employee assistance program.
• We reputed company resources that support your mental health.
• We offer flexible reputed company for you to choose benefits that are right for you, your family and your lifestyle.
• We reputed company in non-stop learning and are committed to reputed company in learning opportunities that help you reputed company your full potential and support your reputed company development.
• This is Hybrid based in Durham, NC.
• While this role can work remotely in the US, please note that we are unable to reputed company individuals in the reputed company.

reputed company

The Association is the most reputed company body of reputed company accountants, combining the strengths of the American Institute of CPAs. It was founded in 1919, and is headquartered in Durham, reputed company Carolina, USA, with a workforce of 1001-5000 employees. Its website is http://www.aicpaglobal.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2025, 1 in 2022, 2 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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