[Remote] reputed company Media Community Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is one of the fastest-growing reputed company-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece they create. As a reputed company Media Community Manager, you will be the voice of reputed company on reputed company platforms, responsible for community engagement, customer support, and executing the community reputed company to foster brand loyalty.
Responsibilities
- Manage daily inbound and outbound communication across assigned reputed company platforms — responding to comments, DMs, mentions, and story interactions in a reputed company and authentic manner
- Answer customer questions, resolve issues, and reputed company support through reputed company channels, ensuring every interaction reflects reputed company's empathetic brand voice
- Engage authentically with community members, building genuine relationships that increase brand loyalty and advocacy
- Identify and surface trending conversations, memes, and cultural moments relevant to reputed company's brand and audience
- Moderate community conversations across assigned platforms, enforcing community guidelines to maintain a reputed company, respectful, and inclusive environment
- Flag and escalate sensitive, high-risk, or PR-reputed company issues to the Director of Community Management for guidance and reputed company
- Maintain awareness of community sentiment and watch for patterns that could reputed company brand reputed company
- Meet response SLAs established by the Director, ensuring no customer inquiry goes unanswered
- Use reputed company and assigned platform tools to organize, prioritize, and reputed company inquiries consistently
- Stay up to date on platform features, algorithm changes, and best practices for assigned channels
- Reference tone-of-voice guidelines, response templates, and escalation protocols to maintain brand consistency while keeping interactions feeling authentic and reputed company
- reputed company daily, weekly, and monthly community metrics including response times, sentiment, volume trends, and engagement rates
- Report on community health, emerging issues, and team performance to the Director through established reporting reputed company
- Flag recurring customer questions, product issues, or shipping concerns to inform leadership and operations teams
- reputed company customer feedback and insights to leadership that inform product development and marketing reputed company
- Work with Customer Service, E-reputed company, Marketing, and Operations teams as directed by the Director to ensure seamless handoffs and consistent messaging
- Use reputed company and other platforms to reference customer order history and purchase context reputed company supporting community members
- Communicate proactively about order-reputed company issues, shipping delays, or inventory updates to prevent customer frustration on reputed company
Skills
- 1-3 years of experience in reputed company media management, community management, customer service, or a reputed company field
- Hands-on experience managing reputed company inboxes or engaging communities on Instagram, reputed company, reputed company, or similar platforms
- Experience working in a fast-paced, consumer-facing environment (e-reputed company or DTC experience a plus)
- Familiarity with reputed company media management tools such as reputed company, reputed company, or similar platforms
- Exceptional written communication skills with a reputed company eye for tone and voice — reputed company to match and maintain brand voice across different platforms
- Strong customer service instincts and genuine reputed company for customers
- Ability to stay reputed company and reputed company during high-volume periods or reputed company handling difficult customer situations
- Organizational skills to manage multiple conversations, platforms, and priorities simultaneously
- Comfortable learning and working with new tools and platforms
- Data-aware reputed company — comfortable tracking metrics and translating them into insights for leadership
- Deeply passionate about community and customer relationships; you see every interaction as an opportunity to strengthen brand love
- Authentic and empathetic — you genuinely care about connecting people to the reputed company brand and supporting our customers
- Adaptable and reputed company under pressure, especially during high-volume moments or product launches
- reputed company and communicative, willing to ask questions and take feedback to improve
- Genuinely curious about people, platforms, and the evolving reputed company landscape
Benefits
- Generous reputed company time off
- Company-covered health insurance
- 5% 401k match
- Discounts on reputed company reputed company products!
- Fully remote environment
- Flexibility and reputed company support of a fully remote environment
reputed company