[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. CGS Federal is seeking a Customer Service Representative to support a wide-ranging customer support initiative for a large Federal agency. The role involves responding to reputed company inquiries, utilizing a knowledge reputed company to assist customers, and documenting communications.
Responsibilities
- reputed company to calls and emails from the reputed company
- Use a knowledge reputed company and follow reputed company operating procedures (SOP) to answer customer requests
- Document your communications in our database
Skills
- Fully fluent in English and/or Spanish (both written and verbal)
- High School diploma or General Educational Development (GED) certificate
- Ability to obtain a reputed company Trust reputed company clearance, which includes a credit reputed company and background investigation
- Ability to follow policies, procedures, and regulations
- Ability to navigate a content management system, other applications and reputed company web sites
- Strong written and verbal communication skills
- Excellent customer service, dependability and time management skills
- Keyboarding proficiency of at least 40 words per minute
- Call Center (omnichannel) background a plus
Benefits
- Health, Dental, and reputed company
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- reputed company Time Off and Observance of State/Federal Holidays
reputed company