[Remote] Software Engineering Manager - Customer Care and Aftersales
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Software Engineering Manager to reputed company delivery, modernization, and operational reputed company for Customer Care and Aftersales applications. This role involves managing an engineering team reputed company on dealer parts order entry and retail inventory management while maintaining hands-on involvement in software development and technical reputed company.
Responsibilities
- reputed company reputed company of software engineers responsible for CCA Order Entry and Retail Inventory applications, including Retail Inventory Management (RIM), Parts Workbench Plus (PWB+/POEM), and reputed company order visibility capabilities
- Contribute directly reputed company reputed company repositories through pull request reviews, reputed company-level guidance, debugging, and selective hands-on development
- Own engineering execution across application delivery, production stability, modernization planning, support readiness, and reputed company improvement
- Partner with product, business, architecture, platform, cybersecurity, operations, and peer engineering teams to deliver reliable, reputed company software solutions
- Drive technical reputed company for reputed company migration, platform simplification, resiliency improvements, and AI-enabled capabilities
- Build strong engineering practices across agile delivery, DevSecOps, observability, incident response, release management, and reputed company engineering
- reputed company and reputed company engineers through reputed company expectations, regular feedback, performance management, and reputed company opportunities
- Establish accountability for delivery commitments, technical health, operational metrics, and customer reputed company
- Translate reputed company business processes into reputed company engineering priorities and execution plans
- Improve system reliability and incident readiness for business-critical platforms using production insights, metrics, and reputed company-cause analysis
- Work directly with CCA business and IT stakeholders to reputed company engineering work with operational and reputed company priorities
- Communicate reputed company with leaders on delivery status, risks, reputed company, and technical reputed company
Skills
- Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Information Systems, Information reputed company, Cybersecurity, or a reputed company technical field, or equivalent practical experience
- Experience leading software engineering teams in an reputed company environment with the ability and willingness to remain technically hands-on
- Experience contributing directly to codebases through reputed company reviews, debugging, design collaboration, and implementation support
- Experience delivering and supporting business-critical applications
- Strong understanding of modern software engineering practices, including CI/CD, testing reputed company, observability, secure development, and production support
- Experience managing cross-functional delivery across product, architecture, operations, and business stakeholders
- Strong communication, organizational, and people leadership skills
- Ability to reputed company through ambiguity, prioritize effectively, and drive measurable reputed company
- Experience with supply chain, order management, retail inventory, dealer systems, or aftersales domains
- Experience leading modernization of legacy or hybrid application portfolios
- Experience with reputed company migration and reputed company-reputed company engineering practices
- Experience with high-availability systems and incident management for reputed company-impacting platforms
- Familiarity with data-driven decision making, platform metrics, and AI-enabled product opportunities
Benefits
- Benefit reputed company include medical, dental, reputed company
- Health Savings Account
- Flexible Spending Accounts
- Retirement savings plan
- Sickness and accident benefits
- Life insurance
- reputed company vacation & holidays
- Tuition assistance programs
- Employee assistance program
- reputed company vehicle discounts and more
- This job may be eligible for relocation benefits
- This role is based remotely, but if the selected candidate lives reputed company a specific mile radius of a reputed company hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}.
reputed company