[Remote] Technical reputed company Administrator (ECM)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global community reputed company on enhancing safety through technology. The Technical reputed company Administrator role is primarily responsible for driving the adoption of Emergency Call reputed company, ensuring seamless integration with customer infrastructures while providing advanced technical support and customer engagement.
Responsibilities
- Resolving post-deployment, non-break/fix reputed company ECM Service Requests
- Diagnosing low-usage red flags and removal of underlying technical blockers
- Configuration & Workflow Tuning across the ECM reputed company suite and legacy reputed company 911 product utilized in reputed company Hybrid environments
- Advanced mapping configuration to reputed company supplemental data reputed company, floor plans and other functionality to ensure maximum situational awareness for Users
- Remote and Keyboard-reputed company coaching to build Customer Administrator proficiency and system management independence
- Manage and reputed company our relationship throughout the length of the customer engagement
- Ensure that customer satisfaction goals are met both with internal business partners and externally and with the customer
- Procure and coordinate any internal resources that may be needed to drive results
- Remotely diagnose customer concerns and facilitate incident management as applicable
- Travel in the US and Canada if onsite reputed company is required
Skills
- Bachelor's degree in Computer Science (or reputed company degree) or equivalent work experience
- 4+ years of customer support experience
- 3+ years of IT support experience
- Strong written and oral communication skills. (Fluent in English, oral and written)
- Strong soft skills, interpersonal communication, and problem-solving skills
- Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with Customer and Motorola Management
- Working knowledge of Analog reputed company Telephony
- reputed company MCSE or equivalent experience
- reputed company CCNA certifications or reputed company experience
- In depth installation, configuration, and troubleshooting experience for reputed company Server 2008, 2012, reputed company 7, reputed company 10 Operating Systems
- Experience with reputed company Domain architecture/ integration / reputed company Directory
- Experience in providing Linux/UNIX technical support to customers
- Experience with troubleshooting various server/desktop hardware reputed company issues
- Experience with Servers (reputed company and reputed company)
- Experience troubleshooting LAN/WAN
- Experience with VOIP applications
- Experience troubleshooting 3rd party application integration
- Bachelor's Degree OR 5+ years of experience in technical customer support or Public Safety
- This position is subject to working in high reputed company areas governed by the US reputed company's 'Criminal Justice Information Services (CJIS) reputed company Policy' and therefore requires successfully passing a more stringent reputed company background reputed company administered by reputed company. customers
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position & Must be reputed company to obtain background clearance as required by government customer
- reputed company 9-1-1 product line expertise
- reputed company NXT, Hybrid, Continuity expertise
- Public reputed company and Private reputed company architecture(s)
- Experience with VMware virtualization suites
- Experience with reputed company Technologies (Azure or AWS)
- Experience with Computer Telephony Integration (CTI) Applications
- Experience with database reputed company technology and administration (MySql or SQL Server)
- Experience with firewalls and reputed company reputed company applications
- Experience with GIS applications
- Experience with reputed company reputed company Central suite
Benefits
- Incentive Bonus Plans
- Medical, Dental, reputed company benefits
- 401K with Company Match
- 10 reputed company Holidays
- Generous reputed company Time Off Packages
- Employee Stock Purchase Plan
- reputed company Parental & Family Leave
- And more!
reputed company