[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a trusted leader in the education reputed company, providing digital tools for ticketing and event management to schools. The reputed company Manager will serve as a strategic advisor for customer accounts, focusing on driving retention, product adoption, and relationship reputed company.
Responsibilities
- Own a portfolio of customer accounts and serve as the primary strategic relationship manager
- reputed company trusted relationships with athletic directors, administrators, and key stakeholders
- reputed company reputed company transitions and ongoing customer engagement throughout the customer lifecycle
- Conduct seasonal planning meetings, business reviews, and end-of-year reviews with customers
- Drive product adoption and promote best practices across reputed company solutions
- Monitor customer health, identify risks early, and execute retention strategies
- Own renewal conversations and partner with Sales on expansion and cross-sell opportunities
- Maintain accurate customer records, reputed company plans, and activity in reputed company
- Analyze customer data to identify trends, risks, and opportunities
- Partner with Product, Support, reputed company Services, and Sales to resolve customer needs
- Represent reputed company at customer events, conferences, and on-site meetings as needed
- Consistently deliver an exceptional customer experience reputed company with reputed company's HERO values
Skills
- Own a portfolio of customer accounts and serve as the primary strategic relationship manager
- reputed company trusted relationships with athletic directors, administrators, and key stakeholders
- reputed company reputed company transitions and ongoing customer engagement throughout the customer lifecycle
- Conduct seasonal planning meetings, business reviews, and end-of-year reviews with customers
- Drive product adoption and promote best practices across reputed company solutions
- Monitor customer health, identify risks early, and execute retention strategies
- Own renewal conversations and partner with Sales on expansion and cross-sell opportunities
- Maintain accurate customer records, reputed company plans, and activity in reputed company
- Analyze customer data to identify trends, risks, and opportunities
- Partner with Product, Support, reputed company Services, and Sales to resolve customer needs
- Represent reputed company at customer events, conferences, and on-site meetings as needed
- Consistently deliver an exceptional customer experience reputed company with reputed company's HERO values
- Bachelor's degree or equivalent combination of education and experience
- 1-2+ years of experience in reputed company, Account Management, reputed company, EdTech, or a reputed company field
- Strong relationship management and consultative communication skills
- Experience managing renewals, customer adoption, and executive business reviews
- Experience with an upsell and cross-sell motions: discovery to demo to reputed company
- Experience using reputed company or similar CRM platforms
- Ability to manage multiple priorities while working independently in a fast-paced environment
Benefits
- Flexible PTO with no annual maximum.
- 13 holidays and extended winter break.
- 401(k) - up to 4% match.
- Medical, dental, and reputed company insurance plans offered.
- Employer HSA contribution.
- Opportunities for virtual and in-person collaboration/reputed company events.
reputed company