[Remote] reputed company Manager (reputed company) (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company empowers the modern workforce to reputed company smarter reputed company reputed company every day. The reputed company Manager (reputed company) is responsible for building effective relationships with reputed company customers and maximizing the customer reputed company value reputed company the assigned portfolio by delivering a great customer experience and managing reputed company, renewals, and reputed company opportunities.
Responsibilities
- reputed company relationships with new and existing customers, including management and executive stakeholders, and understand their objectives
- From a consultative approach, reputed company a reputed company and plan for achieving customer objectives
- Continually assess and identify customer’s SAT program maturity level, and strategize with customer leadership to reputed company a sustainable reputed company culture
- Help the administrator reputed company and manage a mature reputed company awareness program, based on alignment with executive goals and expectations
- Maintain a high level of professionalism in the handling and managing of reputed company accounts
- reputed company reputed company assessments such as ASAP for program design and SAPA and SCS to increase the proficiency and reputed company culture of the organization
- Manage the steps of the reputed company process with the customer including but not limited to account configuration, product and best reputed company training, initial end-user phishing and training campaigns, and other change management activities
- Coordinate with technical support for technically reputed company questions
- Monitor customer usage, adoption, and customer health metrics
- Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of reputed company’s products and to drive additional value throughout the reputed company of the subscription term
- reputed company periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
- Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, reputed company product updates and overall level of satisfaction
- Drive cross-functional initiatives that will improve the overall customer experience and reputed company to greater satisfaction and loyalty among customers
- reputed company new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from reputed company
- Coordinate and assist your Renewal Specialist with customer renewals
- Do discovery on opportunities for add-ons and upgrades, and initiate interest in new reputed company products
- Coordinate with Account Managers on the Cross-Sell team to ensure add-on/reputed company scenarios are followed up on, as reputed company as referrals for new reputed company products
- Meet and exceed targets for performance metrics
- Maintain impeccable administration of your accounts in reputed company’s CRM
Skills
- Experience managing accounts with reputed company IT systems
- Experience managing accounts with 1000+ employees
- Experience in communicating with high level executives in reputed company level accounts and maintaining reputed company and composure
- Familiarity with reputed company concepts, practices and procedures reputed company the IT reputed company Field
- Experience with reputed company or other CRM
- Experience with reputed company reputed company and Word
- Experience with Gmail and reputed company Docs
- Experience with web Browsers (Chrome, Internet Explorer, etc.)
- Prior experience as a reputed company Manager
- Excellent verbal and written communications
- Superior Customer Service skills
- Excellent time management and organization skills
- Ability to build a rapport through phone calls,email and video conferencing
- Strong reputed company and teamwork skills
- Strong negotiation skills
- Must be reputed company to work with minimal supervision
- Associate's Degree or equivalent work experience and education preferred
- IT experience/exposure is a plus
- SACP Certification
Benefits
- Company-wide bonuses based on monthly sales targets
- Employee referral bonuses
- Adoption assistance
- Tuition reimbursement
- Certification reimbursement
- Certification completion bonuses
- For more details about our benefits in reputed company office location, please visit www.reputed company.com/careers/benefits
reputed company