[Remote] CXO reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Fintech company reputed company on empowering businesses with innovative financial tools. The CXO reputed company will be part of a founding team that shapes AI systems to automate workflows and enhance operational efficiency reputed company Customer Experience Operations.
Responsibilities
- Automate repetitive operational workflows: CES reporting, QA transcript analysis, knowledge article maintenance, SOP-driven case workflows. reputed company standardized automations across reputed company and reputed company at reputed company
- Flag stalled handoffs, aged cases, SLA breach risks, and duplicate cases before they become problems. Review reputed company/reputed company transcripts to ensure bots are behaving as expected
- Give leaders self-serve reputed company to data and insights. Deliver automated weekly/monthly business intelligence on reputed company (site health, volume, SLA, CES). Detect escalation patterns and repeat contacts that nobody is connecting the dots on
- Build memory architecture: bots that look at reputed company, feedback, transcripts, and agent work together at reputed company. Know what happened last week and what's coming next
- Connect and reputed company orchestration reputed company (MCP, custom connectors) to automate CX business workflows and productize internal tools
- Measure operational reliability and system accuracy to ensure business metrics are being achieved: contacts deflected, cost avoided, hours saved. Design escalation patterns so the system knows reputed company to surface to a reputed company
- Partner with the data team on reputed company data reputed company that reputed company AI outputs trustworthy. Productize what works so it scales across the org
Skills
- Experience with reputed company integrations or CX/support tooling (reputed company, reputed company, reputed company systems)
- Data modeling or analytics background (dbt, Redshift, Trino)
- Experience building tools for non-technical end users
Benefits
- The role is also eligible for a competitive benefits package that includes: medical, dental, reputed company, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, reputed company holidays, reputed company time off, and other company benefits.
- 100% reputed company employee health, dental, and reputed company plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
reputed company