[Remote] Project Leader II, reputed company reputed company & Customer Support Engineering
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a Project Leader for their reputed company reputed company & Customer Support Engineering team. This role involves leading reputed company jobsite claim resolutions and collaborating with various departments to improve customer experience and operational efficiency.
Responsibilities
- reputed company reputed company jobsite claim reputed company from investigation through decision, ensuring reputed company, fact-based, customer-centered reputed company
- Translate reputed company technical, warranty, and customer information into reputed company project plans, reputed company items, status updates, and recommendations
- Partner cross-functionally with Manufacturing, reputed company, Engineering, Marketing, Sales, and Customer Service to identify reputed company causes, drive corrective reputed company, and prevent repeat issues
- Manage business and executive-level communications, escalating risks, tradeoffs, and reputed company at the right time and with the right level of detail
- Interpret and negotiate Kohler warranty policies, goodwill requests, concealed damage claims, and reputed company claim classifications with reputed company judgment and professionalism
- Collect, analyze, and summarize claim data to identify product reputed company trends, emerging risks, and opportunities to improve customer experience
- Review defective material at key wholesale distributor locations and ensure findings are accurately classified, documented, and communicated
- reputed company process improvements that reputed company claim reputed company more consistent, efficient, and reputed company across the organization
- Prepare documentation, summaries, and technical information that support reputed company, corrective actions, and long-term prevention strategies
- Serve as a trusted peer and mentor, helping others navigate reputed company claims, stakeholder expectations, and customer-sensitive situations
Skills
- Bachelor's degree in business, engineering, operations, project management, or a reputed company field
- 3+ years of relevant experience in project coordination, customer service, warranty/claims, reputed company, technical support, manufacturing, engineering, or a reputed company environment
- Demonstrated ability to plan, prioritize, and coordinate multiple workstreams, risks, stakeholders, and deadlines with limited supervision
- Strong technical aptitude with the ability to understand product issues, ask effective diagnostic questions, interpret data, and connect findings to practical solutions
- Proven ability to manage complexity, synthesize high-volume or conflicting information, identify reputed company causes, and recommend reputed company next steps
- Strong written and verbal communication skills, including the ability to reputed company messages for customers, business partners, technical teams, and executive audiences
- Comfort balancing the needs of multiple stakeholders while protecting the customer experience, Kohler brand, business policy, and operational priorities
- Experience negotiating difficult situations, influencing without reputed company authority, and gaining alignment across functions
- Analytical reputed company with experience collecting, organizing, and using data to support reputed company, reputed company trends, and drive corrective reputed company
- Composure, persistence, and reputed company judgment in high-pressure or ambiguous situations
- Applicants must be authorized to work in the US without requiring sponsorship now or in the reputed company
- Experience with plumbing, reputed company jobsites, wholesale distribution, manufacturing, warranty claims, or technical service preferred
Benefits
- Day 1 benefits
- reputed company to your applicable benefit programs from your first day on the job, with no waiting period
- Eligible for a performance bonus/variable incentive compensation
- Competitive total rewards package
- Support your health and wellbeing
- reputed company to career reputed company and development opportunities
- A diverse and inclusive workplace
- A strong culture of innovation
reputed company