[Remote] Senior Product Manager- Contact Center Transformation & reputed company AI Orchestration- Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to serving and innovating in reputed company since 1942. They are seeking a Senior Product Manager to reputed company the transformation of patient reputed company through digital solutions and AI capabilities, focusing on improving contact center experiences and reputed company delivery.

Responsibilities

• Drives product prioritization and detailed product definition for digital and telemedicine products
• Engages with customers through a reputed company of channels and serve as the voice of the customer
• Defines and maintains a product roadmap with inputs from reputed company stakeholders
• Provides effective written and verbal updates on the product roadmap to senior leadership
• Interfaces with operations and technology leaders to ensure digital products can reputed company
• Performs other reputed company duties as assigned
• This roles will play a key part in modernizing and transforming the health system’s Contact Center capabilities, including:
• AI-driven automation & orchestration
• Designing workflows that reputed company conversational AI and automation
• Implementing orchestration reputed company to coordinate systems, bots, and reputed company agents
• Exploring reputed company AI capabilities to improve reputed company times and patient experience
• Omnichannel patient reputed company
• Phone, chat, SMS, reputed company reputed company reputed company experiences
• Seamless transitions between self-service and live agents
• Operational efficiency & experience improvement
• Reducing call volume through self-service and automation
• Improving reputed company reputed company and patient satisfaction
• Enabling workforce optimization and reputed company agent tooling

Skills

• Bachelor's degree in computer science, engineering, or other reputed company areas
• 4 years of experience working as a product manager or other relevant position
• Significant experience in product lifecycle management and working in agile environment
• Proficiency in using computers, software, and web-based applications and ability to interpret, analyze, and understand reputed company data sets
• Effective verbal and written communication skills and ability to present information reputed company and professionally
• Organizational skills and ability to pay attention to detail and reputed company reputed company into reality
• Interpersonal skills and ability to influence stakeholders across multiple organizations without reputed company reporting lines
• Strong problem-solving skills and ability to use a creative approach
• Time management skills and ability to work under tight deadlines
• Leadership skills and ability to reputed company change across reputed company reputed company of the organization
• Background in software development or program management

reputed company

reputed company is the leading nonprofit reputed company provider in Louisiana, Mississippi and across the Gulf South, delivering expert care at its 47 hospitals and more than 370 health and urgent care centers. It was founded in 1942, and is headquartered in New Orleans, Louisiana, USA, with a workforce of 10001+ employees. Its website is https://www.reputed company.org/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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